Olisiea Blake
West Bay,Grand Cayman
Summary
Trustworthy and Versatile customer service representative cashier with over 5 years of experience serving customers and operating POS register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk/Receptionist
CayTech Air Conditioning
George Town, Grand Cayman
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments for servicing.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Accurately handled data entry for over 200 clients into company-based software.
- Processed debtor payments and updated accounts to reflect new balance
Western Union Cashier/Customer Service Rep
Foster's
George Town, Grand Cayman
03.2021 - 03.2022
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Worked flexible hours; night, weekends, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed western union opening, closing and shift-change actions and kept accurate shift-change logs.
- Reviewed and resolved differences between accounting information and cash drawer.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
J&N Money Services Transfer Cashier/Sales Asst
Tortuga Rum Company
George Town, Cayman Islands
08.2015 - 01.2018
- Sending receiving overseas payments transactions for customers; handling large sums of cash
- Ordering Merchandise & Re-stocking of shelves; yearly inventory controls on stock in storeroom.
- Daily closing and lock up of business store operations; Balanced, reported, deposited daily revenue for all daily transactions money in store's safe ensuring 100% accountability.
- Won store sales competition for most specific bottle rum sold, resulting in top sales employee.
- Offered each customer top-notch, personal service polite support to boost sales with customer satisfaction.
- Balanced organized cash register by handling cash, counting change storing coupons.
- Checked pricing, scanned items, applied discounts, printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing orderly way to boost sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color preparing attractive displays.
Education
Passport2Success -
Passport2Success
Cayman Islands, Grand Cayman05.2012
Certificate Course - Computer Applications in Business
International College of The Cayman Islands
George Town Cayman Islands06.2001
Travel Certificate Program - Tours & Travel
Florida International University
MIami,Florida07.1998
High School Diploma -
Miami Norland High School
Miami Florida07.1998
Skills
- Anti-Money Laundering & Counterfeit Training
- Western Union Money Transfer Services Training
- Compliance Risk Management Training
- Honest and Ethical
- Reliable and Responsible
- Highly Detail-Oriented
- Excellent Communication
- Skilled Organization
- Professional Customer Service
- Works Well Under Pressure
- Speaks Spanish Fluently (second language)
- Excellent Work Ethic
- Cash Handling, Cash Register Operations
- Payment Processing
- Coin and Currency Counting &Till Counting
- Microsoft Office Applications
- Transaction Balance Sheets
- Daily Bank Cash Deposits
- Total Sales Reconciliation
- Call Response and Transfer
- Data Entry and 10-Key
- Clerical Support
- Good Telephone Etiquette
- Written Communication
- Multitasking Abilities
Written References Available Upon Request
Written Available References if needed for employment at your request.
Timeline
Data Entry Clerk/Receptionist
CayTech Air Conditioning
03.2022 - Current
Western Union Cashier/Customer Service Rep
Foster's
03.2021 - 03.2022
J&N Money Services Transfer Cashier/Sales Asst
Tortuga Rum Company
08.2015 - 01.2018
Passport2Success -
Passport2Success
Certificate Course - Computer Applications in Business
International College of The Cayman Islands
Travel Certificate Program - Tours & Travel
Florida International University
High School Diploma -
Miami Norland High School