Olisiea P. Blake
General Delivery, George Town
Summary
Articulate and dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication, and a quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Dispatcher/Receptionist
CayTech Air Conditioning
03.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings with new an existing customers,while updating client records.
- Provided clerical support to company employees by copying, faxing and filing documents while managing multiple tasks and meeting time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail, and supporting various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Service Associate/Western Union Agent
Foster's
03.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used POS system to process payments, and issue receipts.
- Performed cash, credit card, and check transactions to complete customer purchases.
- Cash checks, pay bills, process money orders, and wire money nationally and internationally. Balanced drawer, added new customers to the system, and handled complaints, cash inflows, and outflows.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Clerk/Money Transfer Agent
Tortuga Rum Company
08.2015 - 01.2018
- Wired international money transfer transactions for customers overseas & also deposits to customers' overseas bank accounts, oversaw large sums of cash collection
- Daily closing and lock up of business store operations; Balanced, reported, and deposited daily revenue for all daily transactions and money in the store's safe ensuring 100% accountability
- Processed credit, debit card, and cash transactions correctly and provided accurate change to avoid customer confusion or disputes
- Learned duties for various positions and provided backup at crucial times.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
High School Diploma -
Miami Norland High School
Miami, Florida06.1998
Skills
- MS Office 365 (Excel, Access, Word, Outlook,)
- Typing Proficiency
- Calm and Professional Under Pressure
- Effective Verbal/ Written Communication
- Spanish Fluently (second language)
- Attention to Detail
- Time Management
- Organization/Efficiency
- Professional Telephone Demeanor
- Records Management
- Business & English Writing
- Calendar and Scheduling Software
- Minutes Taking
- Interpersonal skills
- Office Administration
- Conflict Resolution
Certification
University College of the Cayman Islands -Short Courses June 2001
Computer Applications in Business
Bookkeeping & Accounting Level 1
Introduction to Computers
Intermediate to Microsoft Software
Professional Training Courses
Business Records Management
Minutes Taking
English & Business Writing
Office Administration
PRIDE Customer Service Excellence
PRIDE Know Your Cayman Islands
Anti-Money Laundering & Counterfeit
Western Union Transfer Services & Compliance
Timeline
Customer Service Dispatcher/Receptionist
CayTech Air Conditioning
03.2022 - 08.2022
Customer Service Associate/Western Union Agent
Foster's
03.2021 - 03.2022
Customer Service Clerk/Money Transfer Agent
Tortuga Rum Company
08.2015 - 01.2018
High School Diploma -
Miami Norland High School
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