- Enjoy participating in exercise for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Fundraising Events
Olivia Barnett
Whitesburg
Summary
Adept at fostering team collaboration and elevating customer service standards, my tenure at Food City-Starbucks showcased my ability to streamline operations and mentor staff, enhancing both efficiency and beverage quality. Skilled in cleanliness and complaint resolution, I consistently improved customer loyalty and workplace productivity.
Developed strong leadership and customer service skills in fast-paced cafe environment. Specializes in team coordination and providing exceptional customer experiences. Seeking to transition into new field where problem-solving and interpersonal skills can be leveraged effectively
Overview
3
3
years of professional experience
Work History
Lead Barista
Food City-Starbucks
08.2023 - 01.2025
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Crew Trainer
Cookout
04.2022 - 04.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Education
Associate of Applied Science - Physical Therapy
Southeast Community And Technical College
Whitesburg, KY05-2025
Skills
- Cleanliness standards
- Workplace safety
- Active listening
- Progress monitoring
- Adaptability to change
- Delegating work
- Role modeling
- Work Planning and Prioritization
- Complaint resolution
- Continuous improvement
- Policies and procedures
- Customer service
Affiliations
- APTA
Interests
Timeline
Lead Barista
Food City-Starbucks
08.2023 - 01.2025
Crew Trainer
Cookout
04.2022 - 04.2023
Associate of Applied Science - Physical Therapy
Southeast Community And Technical College
Similar Profiles
Lissette HitchcockLissette Hitchcock
Manager at Food City StarbucksManager at Food City Starbucks
Alessandra CarbajalAlessandra Carbajal
Barista at Randalls Food and Drugs StarbucksBarista at Randalls Food and Drugs Starbucks
Lainey Mondragon MoralesLainey Mondragon Morales
Lead Barsita at K-VAT Food Stores(Starbucks)Lead Barsita at K-VAT Food Stores(Starbucks)