Olivia Tharp

• Monitored vital signs and reported abnormalities, facilitating timely interventions for improved patient outcomes.
• Administered patient care in high-pressure environments, ensuring comfort and safety.
• Collaborated with interdisciplinary teams to develop personalized care plans for diverse patient populations.
• Educated patients and families on post-discharge care, enhancing understanding of treatment protocols.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Assisted in developing individualized care plans for mothers and infants.
• Facilitated a smooth transition from labor and delivery to the mother-baby unit, ensuring continuity of care for both mother and infant.
• Monitored vital signs and provided care for newborns in the postpartum unit.
• Provided emotional support and counseling to postpartum patients addressing various concerns.
• Enhanced patient recovery by providing compassionate and attentive postpartum care to new mothers.
• Educated patients on newborn care, breastfeeding techniques, and postpartum self-care practices.

• Scheduled appointments for patients in computer system.
• Submitted claims to insurance companies for payment.
• Conducted reminder calls to confirm time and date of patient appointments.
• Registered patients to confirm identifying information changes in computer system and on patient’s chart.
• Maintained patient charts, including generating chart numbers, filing, and pulling charts.
• Verified insurance prior to appointment to flag chart to discuss discrepancies with patients.
• Greeted patients and visitors and managed patients in order of appointment time.
• Assisted patients in completing required paperwork, including insurance information and financial arrangements.
• Monitored dentist schedules and coordinated patient appointments.
• Received incoming calls, answered questions, and scheduled patient appointments.
• Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
• Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
• Assisted in training new patient care coordinators on medical terminology, procedures, and protocols.

• Monitored care delivery by completing patient rounds.
• Respected the rights of patients and maintained confidentiality.
• Monitored patient care service delivery to implement quality improvements.
• Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Documented care actions by completing records and logs in medical software system.

Dean's List [Spring 2024, Fall 2024, Spring 2025, Fall 2025]

• 3.8 GPA