Olivia Hodges
Radcliff
Summary
Hello,
My name is Olivia Hodges. I just wanted to give a brief description on my background. I am currently 29 residing in Kentucky. I am from a small town in Mississippi and enjoy outdoor adventures and reading. I am currently enrolled in college online classes at Colorado Technical University for My Associates degree in Health Administration Services. I really enjoy the medical field and having that patient experience. I am a dedicated and adaptable professional known for strong problem-solving and communication skills. Experienced in improving workflow efficiency and managing customer inquiries, contributing to high levels of member satisfaction and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Machine Operator/Assembler
Avery Dennison
Meridian, MS
- Operated machinery to assemble products efficiently and accurately.
- Conducted quality inspections to ensure product standards were met.
Contractor
Leadec Industrial Services
Glendale, Ky
08.2025 - Current
- Operated various hand and power tools efficiently to complete assigned tasks.
- Assisted in maintaining safety protocols and ensuring compliance with industry standards.
- Collaborated with team members to streamline workflow and enhance productivity.
- Supported inventory management by organizing materials and tracking supplies accurately.
- Adapted quickly to changing work conditions and learned new techniques as needed.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained cleanliness standards using industry-approved tools and techniques.
- Followed safety protocols to maintain a secure working environment.
- Developed familiarity with eco-friendly cleaning products and practices.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
Member Experience Associate
NationBenefits
Remote
11.2022 - 07.2023
- Assisted members in navigating benefits enrollment and utilization processes, enhancing overall member satisfaction.
- Resolved member inquiries through multi-channel support, ensuring timely and accurate responses to enhance service quality.
- Placing Over The Counter orders in a timely manner
- Refund/ Reimbursement Requests
- Navigating/Troubleshooting Member Online Accounts
- Developed user-friendly resources for members, simplifying complex information regarding benefits and services offered.
Customer Service Representative
ContinuumGlobal
Remote
04.2022 - 11.2022
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Managed customer accounts using CRM software to ensure accurate data entry and updates.
- Demonstrated adaptability by handling high-volume call periods while maintaining quality standards.
- Maintained up-to-date knowledge of products and services to provide informed recommendations to customers.
- Documented customer interactions thoroughly to ensure compliance with company guidelines and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tier 1 and Tier 2 Troubleshooting. ( Electronic Devices)
- Assisted Customers with payments,add-on services, promotions, transfers, activations and any general knowledge of customers phone service.
Package Handler
Amazon
Theodore, AL
09.2020 - 10.2021
- Operated material handling equipment to efficiently transport packages within facility
- Sorted and organized packages for expedited processing and delivery
- Collaborated with team members to maintain workflow efficiency and safety standards
- Monitored inventory levels, ensuring timely restocking of supplies for smooth operations
Healthcare Customer Service Representative
Results Companies
Mobile, AL
09.2018 - 10.2020
- Managed inbound calls to assist patients with healthcare inquiries.
- Resolved customer issues by providing accurate information and effective solutions in a timely manner.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Scheduling Appointments, Transportation, and In-home visits with patients within their covered services included in his/her Wellcare Insurance plan.
- Processed Medical Insurance claims
- Placing Over The Counter orders with funds provided by insurance.
Education
High School Diploma -
Meridian High School
Meridian, MSAssociate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO12.2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Scheduling
- Order processing
- Microsoft PowerPoint
- Technical support
- Dispute resolution
- Product sales
- Account management
- Coordination
Languages
English
Full Professional
Timeline
Contractor
Leadec Industrial Services
08.2025 - Current
Member Experience Associate
NationBenefits
11.2022 - 07.2023
Customer Service Representative
ContinuumGlobal
04.2022 - 11.2022
Package Handler
Amazon
09.2020 - 10.2021
Healthcare Customer Service Representative
Results Companies
09.2018 - 10.2020
Machine Operator/Assembler
Avery Dennison
High School Diploma -
Meridian High School
Associate of Science - Health Administration
Colorado Technical University