Olivia Piscatelli
Stanford
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Professional shopper with strong track record in providing exceptional customer service and efficient order fulfillment. Skilled in navigating and selecting high-quality products while adhering to client specifications. Valued team player who adapts seamlessly to changing demands and prioritizes achieving tangible results. Reliable and effective in ensuring timely and accurate deliveries, fostering customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Harrodsburg Health & Rehabilitation
05.2023 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Stock Associate
Hobby Lobby
08.2022 - 02.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Managed inventory storage in clean and organized fashion.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Instacart Shopper
Self Employment
11.2021 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Tracked substitutions and informed customers of changes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
Assistant Manager
Jimmy John's
03.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Food Processor
Marksbury
10.2018 - 12.2018
- Streamlined food processing procedures for increased efficiency and reduced waste.
- Built and packed boxes for shipment.
- Kept work areas neat, clean, and properly sanitized.
- Prepared and preserved wide selection of food items.
- Maintained high safety standards with routine equipment checks and proper handling techniques.
- Ensured compliance with food safety regulations by consistently adhering to sanitation guidelines and maintaining a clean work environment.
- Increased customer satisfaction through consistent delivery of high-quality products meeting established specifications.
- Loaded raw ingredients into appropriate kitchen equipment.
- Reduced workplace accidents through comprehensive employee training programs on safety protocols and best practices.
- Loaded and operated defining and skinning machines.
- Kept machines clean, organized, and tidy at all times.
- Assessed handling and slaughter of animals in food processing plants to maintain strict compliance with federal and state regulations.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Managed inventory effectively, reducing spoilage levels while ensuring adequate supplies were available for production needs.
- Separated dark meat from light meat using [Type] knife.
- Provided exceptional customer service by addressing concerns promptly, resulting in increased customer loyalty and repeat business.
- Removed products from line that did not meet quality standards.
- Maintained clean work areas for optimal food quality.
- Selected and measured or weighed ingredients using English or metric measures and balance scales.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
Vet Technician Assistant
Wilderness Trace Veterinary Clinic
03.2017 - 06.2017
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
- Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restrained animals to protect veterinarians from potential harm.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Performed testing and completed blood counts.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Assisted in examination and treatment of animals in veterinary clinic.
Education
Medical Coding - Medical Billing & Coding
Bluegrass Community And Technical College
07.2024
Data Entry Operator - Medical Billing & Coding
Bluegrass Community And Technical College
07-2024
Skills
- Communication skills
- Data Collection
- CPT coding
- Retail
- Customer service
- ICD coding
- Laboratory Experience
- Assistant Manager Experience
- Medical coding
- Cash handling
- Food Processing
- Management
- HCPCS
- Typing
- Store management
- Laundry
- Bathroom cleaning
- Housekeeping
- Teamwork
- Data Entry
- Multitasking
- Attention to Details
- Reliable
Certification
- Data Entry Operator, 08/2024, Present, I took an online course to achieve my Data Entry Operators certificate.
- Dean's List, 05/2024, Present, I made the Dean's List for my Spring 2024 semester at Bluegrass Community and Technical College.
- Driver's License
Timeline
Housekeeper
Harrodsburg Health & Rehabilitation
05.2023 - 09.2023
Stock Associate
Hobby Lobby
08.2022 - 02.2023
Instacart Shopper
Self Employment
11.2021 - 08.2022
Food Processor
Marksbury
10.2018 - 12.2018
Vet Technician Assistant
Wilderness Trace Veterinary Clinic
03.2017 - 06.2017
Assistant Manager
Jimmy John's
03.2015 - 02.2020
Medical Coding - Medical Billing & Coding
Bluegrass Community And Technical College
Data Entry Operator - Medical Billing & Coding
Bluegrass Community And Technical College
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