Olivia Schrecengost
Paducah
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Chicos FAS
Paducah
05.2024 - Current
- • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- • Trained and mentored new employees on company policies, procedures, and customer service standards
- • Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- • Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- • Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- • Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
Motorclothes Manager
Four Rivers Harley Davidson
Paducah
03.2021 - 07.2023
- Managed day-to-day operations within MotorClothes sales and retail environments, including merchandising, inventory supply ordering, scheduling, and customer engagement.
- Developed and maintained high-performing sales teams in fast-paced, commission-driven environments through effective leadership, coaching, and team-building strategies.
- Oversaw staff scheduling and workflow coordination to ensure strong operational efficiency and customer service standards.
- Executed marketing and promotional initiatives to drive customer traffic, increase sales performance, and strengthen brand presence.
- Built a collaborative and results-oriented team culture focused on exceeding sales goals and delivering exceptional customer experiences.
- Demonstrated strong adaptability and leadership in high-volume retail settings while maintaining organization, morale, and productivity.
Education
Marshall County HighSchool
Benton, KySome College (No Degree) - Education
WKCTC
Paducah, KySkills
- Microsoft Excel
- Sales growth trafficking
- Employee retention
- Department store experience
- Operations management
- Complaint training
- Sales conversion rates
- Pos systems
- RFID systems
- Leadership skills
- Staffing management
- Retail inventory assessment procedures
- Expense management
Timeline
Assistant Store Manager
Chicos FAS
05.2024 - Current
Motorclothes Manager
Four Rivers Harley Davidson
03.2021 - 07.2023
Marshall County HighSchool
Some College (No Degree) - Education
WKCTC