OMAR PETERS
Grand Cayman,Cayman Islands
Summary
My objective is to secure a challenging and upwardly mobile position within a vibrant and thriving organization that will reward me with opportunities to utilize my training and experience to contribute to the organization's success and to achieve professional advancement in the field of resort food and beverage management.
Overview
29
29
years of professional experience
Work History
Dining Room Service Attendant
TUKKA NATIVE FUSION RESTAURANT and BAR
Grand Cayman, Cayman Islands
01.2017 - Current
- Greet guests and assist with table selection
- Responsible for presenting food to guests and maintaining quality standards in regard to table setup, pre-service preparation and presentation
- Set up, replenish and maintain sanitation and tidiness of dining areas and food and beverage stations
- Assist in maintaining service ware and expendables inventory
- Encourage customer feedback and comments relative to food preparation, menu and overall impression of dining experience
- Produce consistently accurate guest cheques, voucher records and remittances
- Generate daily sales reports, account for customer revenue
Dining Room Service Attendant
MARINA INN
British Virgin Islands
01.2015 - 01.2017
- Greet guests and assist with table selection
- Responsible for presenting food to guests and maintaining quality standards in regard to table setup, pre-service preparation and presentation
- Set up, replenish and maintain sanitation and tidiness of dining areas and food and beverage stations
- Assist in maintaining service ware and expendables inventory
- Encourage customer feedback and comments relative to food preparation, menu and overall impression of dining experience
- Produce consistently accurate guest cheques, voucher records and remittances
Dining Room Service Supervisor - Buffet Room and Fine Dining Room
BRAC REEF BEACH RESORT
Cayman Brac, Cayman Islands
01.2010 - 01.2013
- Responsible for supervising dining room service staff in order to provide a consistently excellent dining experience for guests
- Make certain that service staff are aware of and observe company policy, carry out management directives, and adhere to best service practices at all times
- See to it that all staff apply best effort so that facilities, food presentation and service are of a superior standard
- Maintain quality control in regard to table setup, pre-service preparation and meal presentation
- Compile customer feedback and comments relative to food preparation, menu, and overall impression of dining experience and report findings to management
- Attend to any guest issues and see to it issues are resolved in a timely, courteous and professional manner and report such issues to hotel management.
- Ensure that employee morale and peak staff efficiency is maintained
- Orient and assist in training new employees and trainees
Dining Room Service Attendant - Buffet Room and Fine Dining Room; Bartender
BRAC REEF BEACH RESORT
Cayman Brac, Cayman Islands
01.2005 - 01.2013
- Greet guests and assist with table selection
- Responsible for presenting food to guests and maintaining quality standards in regard to table setup, pre-service preparation and presentation
- Set up, replenish and maintain sanitation and tidiness of dining areas and food and beverage stations
- Set-up food buffet and replenish with main course selections, side dishes, soups, salads, and desserts; maintain fresh buffet accent decoration
- Assist in maintaining service ware and expendables inventory
- Assist in kitchen on an 'as-need' basis: salad prep, food prep, aid cooks in preparing main course and side dishes
- Encourage customer feedback and comments relative to food preparation, menu and overall impression of dining experience
- Produce consistently accurate guest cheques, voucher records and remittances
- Tend resort bar on an 'as-need' basis
Dining Room Service Attendant - Oriental Room, Italian Room, and, Buffet
RENAISSANCE JAMAICA GRAND BEACH RESORT
Ocho Rios, Jamaica
01.1998 - 01.2004
- Ensure that each guest receives excellent and timely table service
- Present meals to guests, maintain quality standards in regard to pre-service preparation and presentation
- Produce consistently accurate guest cheque, voucher records and remittances
- Encourage customer feedback and comments relative to food preparation, menu and impression of overall service.
Dining Room Service Attendant
MARRIOT BEACH RESORT
St. Kitts / Nevis
01.2000 - 03.2000
- (Seconded to 3-1/2 month service on 'Task Force' team in 1st quarter 2000 from sister-resort Renaissance Jamaica Grand)
- Part of hotel opening team
- Assist in training and orienting new staff
- Assist in all aspects of guest dining service
- Greet guests and give each guest and table timely attention to their orders and needs for service
- Present meals to guests, maintain quality standards in regard to pre-service preparation and presentation
- Produced consistently accurate guest cheques, voucher records, and remittances
- Encouraged customer feedback and comments relative to food preparation, menu and overall impression of dining experience
- Obtained 'Achiever of the Month' award
Dining Room Service Attendant
EATON HALL
Run Away Bay, Jamaica
01.1997 - 01.1998
- Ensure that each guest received quality attention and timely table service
- Present meals to guests, maintained quality standards in regard to pre-service preparation and presentation
- Produce consistently accurate guest cheque, voucher records and remittances
Education
SAINT ANN PRIMARY SCHOOL - general studies
SAINT ANN PRIMARY SCHOOL
St. Ann's Bay, JamaicaOCHO RIOS HIGH SCHOOL - general studies
OCHO RIOS HIGH SCHOOL
Ocho Rios, JamaicaPENN FOSTER COLLEGE - Hotel and Restaurant Management, Hospitality Management
PENN FOSTER COLLEGE
Pennsylvania, USASkills
- Customer service orientation
- Supervisory skills
- Leadership
- Motivational skills
- High-energy work ethic
- Industrious
- Responsible
- Quick learner
- Punctual
- Friendly
- Creative
- Enthusiastic
- Forward-thinking
- Goal-oriented
- Self-motivated
- Lifelong learner
- Aptitude in food service
- Meal presentation
- Beverage service
- Bartending
- Knowledge of wines and liquors
- Food and beverage serving techniques
- Customer experience cultivation
- Table settings knowledge
- Conflict resolution
- Dining room functions
- Anticipating customer needs
- Up-selling techniques
- Customer feedback collection
- Conversational skills
- Computer skills
- Point-of-Sale systems knowledge
- Cash handling procedures
- Ordering
- Inventory control
Hobbies and Interests
- Reading
- Soccer
- Track and field
- Cricket
- Swimming
- Music
- Meeting people
- Making new friends
References
- TRUDY VIERS, General Manager, Brac Reef Beach Resort, Cayman Brac, Cayman Islands, 1-345-9481323
- JASON BELPORT, Resort Manager, Little Cayman Beach Resort, Little Cayman, Cayman Islands, 1-345-9481033
- UROY WILLIAM, Restaurant Manager, Ritz Carlton, Mobay Rose-Hall, Mobay, Jamaica, 1-876-953-2800
- PETER FRAZER, General Manager, Sandals Royal Plantation Spa & Golf Resort, Ocho Rios, Jamaica, 1-876-974-5601
- NORMAN GORDON, Director of Food and Beverage, Fairmont Hamilton Princess Hotel, Hamilton, Bermuda, 1-441-295-3000
- HON. MOSES I. KIRKCONNELL JP, Deputy Premier; Minister of District Administration, Tourism and Transport, The Legislative Assembly Building, Grand Cayman, Cayman Islands, 1-345-949-4236
- HON. JULIANA Y. O'CONNOR-CONNOLLY JP, Speaker of the House of the Cayman Islands, The Legislative Assembly Building, Grand Cayman, Cayman Islands, 1-345-949-4236
- ERNIE SCOTT, JP, District Commissioner, District Administration Building, Cayman Brac, Cayman Islands, 1-345-948-2222
- ROGER SCOTT, Assistant Chief Immigration Officer, District Administration Building, Cayman Brac, Cayman Islands, 1-345-948-2222
- MARK TIBBETTS, JP, District Commissioner, Administration Building, Cayman Brac, Cayman Islands, 1-345-948-2222
- MARK KNOWLTON, CEO / Broker, Mark One Properties / M1Project Management, Cayman Brac, Cayman Islands, 1-345-325-3601
- HON. MYRON WALWYN, Minister for Education and Culture, British Virgin Islands, British Virgin Islands, 284-541-3616
- JACKIE VICTOR, Hotel Manager, Marina Inn, British Virgin Islands, 284-340-4133
- HON. MARK VANTERPOOL, Minister for Communication and Works, British Virgin Islands, British Virgin Islands, 284-468-3701
- DOCTOR GARFIELD NEITA, General Dentistry, British Virgin Islands, 284-541-8953
- PETER COCHRAN, Vice President of Operations, The Moorings, Road Town, Tortola, British Virgin Islands, peter.cockran@thlmarine.com
Personal Philosophy
There is always room for improvement, but never room for mediocrity.
Timeline
Dining Room Service Attendant
TUKKA NATIVE FUSION RESTAURANT and BAR
01.2017 - Current
Dining Room Service Attendant
MARINA INN
01.2015 - 01.2017
Dining Room Service Supervisor - Buffet Room and Fine Dining Room
BRAC REEF BEACH RESORT
01.2010 - 01.2013
Dining Room Service Attendant - Buffet Room and Fine Dining Room; Bartender
BRAC REEF BEACH RESORT
01.2005 - 01.2013
Dining Room Service Attendant
MARRIOT BEACH RESORT
01.2000 - 03.2000
Dining Room Service Attendant - Oriental Room, Italian Room, and, Buffet
RENAISSANCE JAMAICA GRAND BEACH RESORT
01.1998 - 01.2004
Dining Room Service Attendant
EATON HALL
01.1997 - 01.1998
SAINT ANN PRIMARY SCHOOL - general studies
SAINT ANN PRIMARY SCHOOL
OCHO RIOS HIGH SCHOOL - general studies
OCHO RIOS HIGH SCHOOL
PENN FOSTER COLLEGE - Hotel and Restaurant Management, Hospitality Management
PENN FOSTER COLLEGE