Ometta Devi Sharma
Summary
Adaptable and dedicated individual with over 9 years of experience in sales and customer service. Committed to learning and contributing to business success. Motivated to prioritize customer satisfaction and enhance team productivity. Skilled in staying calm and de-escalating tense situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Fast Foods- KFC
04.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Assistant manager, clerk and facilitator
OSBORNE AND ASSOCIATES INC
11.2019 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
Sales representative
A. ALLYS &SONS
11.2017 - 11.2019
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier/ sales representative
DIGICEL N/A
11.2014 - 08.2015
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Edinburgh Nursery school
Edinburgh Primary School
New Amsterdam Secondary School(multilateral)
Skills
- Excellent communication skills
- Confidential and organized
- Able to adapt to sudden changes
- Able to cope under pressure
- Can work independently or a part of a team
- Fast thinking and good problem solving skills
Certification
- CERTIFICATE IN CUSTOM CLEARANCE PROCEDURE TRAINING
- CERTIFICATE IN INTRODUCTION AND DELIVERY OF COMPATENCY BASED EDUCATION AND TRAINING (trainers certificate in CBET)
Marital Status
Single
Personal Information
Date of Birth: 07/31/97
References
- Denton R. Osborne, CEO and founder, OSBORNE AND ASSOCIATES INC, 592-603-1037,592- 628-3191
- Mowbrey Dacosta, landlord and manager at PURITANS, 345-526-1038
- Mickayla Dickens, supervisor at KFC, 345-922-3837
Timeline
Team Member
Fast Foods- KFC
04.2022 - Current
Assistant manager, clerk and facilitator
OSBORNE AND ASSOCIATES INC
11.2019 - 04.2022
Sales representative
A. ALLYS &SONS
11.2017 - 11.2019
Cashier/ sales representative
DIGICEL N/A
11.2014 - 08.2015
Edinburgh Nursery school
Edinburgh Primary School
New Amsterdam Secondary School(multilateral)
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