Summary
Overview
Work History
Education
Skills
Name & contact
Affiliations
Languages
Personal Information
Timeline
StoreManager

Oreste Procida

London

Summary

Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Responsible Store Manager with 5 years of experience providing sales services. Honest worker excelling in loss prevention strategies. Organised and proficient in restocking store merchandise to guarantee product availability for customers. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

6
6
years of professional experience

Work History

Ice Cream Maker/Team Leader/Barista

Gelato E Co
11.2024 - Current

Store manager

Unico Gelato
09.2021 - Current
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Challenged and inspired team members to achieve business results.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Completed opening and closing procedures each day.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Delivered tailored assistance to customers with disabilities.
  • Consistently arrived at work on time and ready to start immediately.
  • Successfully delivered on tasks within tight deadlines.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Followed management orders and consistently completed assignments.
  • Worked with accuracy and efficiency to accomplish goals.
  • Ensured work placements met accessibility needs of assigned learners.
  • Maintained good, lasting relationships with work placement providers to offer recurring opportunities.
  • Enforced boundaries while providing safe and appropriate levels of support to students on placements.

Pasta chef

Spaghetti House
09.2020 - 08.2021
  • Mastered the balance between creativity and tradition in Italian cooking, created a unique yet authentic dining experience.
  • Developed new pasta recipes by experimenting with various ingredients.
  • Prepared fresh pasta daily for use in various dishes, improving food quality.
  • Maintained cleanliness, contributing to a hygienic and efficient working environment.
  • Handled high-pressure situations well during busy periods, maintained speed and accuracy.
  • Improved kitchen efficiency by organising workstations effectively.
  • Followed strict health and safety guidelines whilst preparing food, enhancing overall safety standards.
  • Studied Italian cuisine trends for inclusion in menu updates.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Supervised all kitchen staff to maintain high quality standards.

Ice cream maker

Unico Gelato
09.2019 - 09.2020
  • Enhanced customer satisfaction by creating bespoke ice cream flavours.
  • Contributed to determining packaging requirements for new products.
  • Created ice cream recipes to reflect seasonal preferences and industry trends including vegan, organic and gluten-free.
  • Ensured cleanliness and hygiene for safe operations.
  • Identified opportunities for business growth through market trends analysis.
  • Hired and trained new staff to meet product quality standards.
  • Developed new recipes to satisfy customer demand.
  • Coordinated with suppliers to ensure timely delivery of ingredients.
  • Updated menu regularly with seasonal flavours.
  • Created plated desserts, ice sculptures and iced decorations for special events.
  • Operated machinery safely to prevent accidents.
  • Researched and devised new ice cream recipes and flavours to create new products.
  • Recorded daily amounts of ingredients used to support reordering needs.
  • Documented product tests and uploaded data to company database.
  • Followed all health and safety guidelines to reduce risks.
  • Organised stock inventory for smooth operations.

Waitress supervisor

Spaghetti House
09.2018 - 08.2019
  • Administered payroll tasks accurately, ensuring punctual payments to all staff members.
  • Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
  • Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
  • Fostered a positive work environment by resolving staff conflicts swiftly.
  • Maintained high standards of customer service by training new waitstaff.
  • Conducted regular inventory checks for optimal stock management.
  • Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
  • Initiated weekly team meetings for better communication among staff members.
  • Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
  • Processed payments and reduced customer wait times.
  • Coordinated table arrangements for large parties maximising seating capacity during busy periods.
  • Maintained high standards of cleanliness and hygiene in dining areas.
  • Prepared tables for guests and reset tables between customers.
  • Accurately took orders, making menu recommendations as appropriate.

Education

Diploma of Higher Education - Bartender

Roberto Virtuoso
Salerno

Skills

  • Sales management
  • Retail sales
  • Hiring and training
  • Sales forecasting
  • Finance management
  • Customer Service
  • Quality control
  • Shift checklists
  • Commission sales
  • Health and safety compliance
  • Exceptional leader
  • Efficient coordination
  • Dairy science knowledge
  • Flavour pairing expertise
  • Product packaging
  • Food allergen awareness
  • Communicative salesmanship
  • Machine maintenance

Name & contact

Affiliations

  • Football

Languages

English

Personal Information

Timeline

Ice Cream Maker/Team Leader/Barista

Gelato E Co
11.2024 - Current

Store manager

Unico Gelato
09.2021 - Current

Pasta chef

Spaghetti House
09.2020 - 08.2021

Ice cream maker

Unico Gelato
09.2019 - 09.2020

Waitress supervisor

Spaghetti House
09.2018 - 08.2019

Diploma of Higher Education - Bartender

Roberto Virtuoso

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