Paige Collins
Louisville
Summary
Dynamic Child Protective Services Social Worker with a proven track record at the Cabinet For Health And Family Services. Expert in collaborative problem-solving and home visitation, enhancing child safety through thorough assessments. Committed to achieving family stability while maintaining professional boundaries and adapting to evolving challenges in the field.
Overview
11
11
years of professional experience
Work History
Child Protective Services Social Worker
Cabinet For Health And Family Services
05.2024 - Current
- Improved child safety by conducting thorough assessments and investigations of reported cases.
- Increased efficiency within the agency by streamlining communication and collaboration between team members.
- Developed personalized service plans to support families in reaching their goals and achieving stability.
- Maintained knowledge of current legislation, regulations, policies, and best practices within the field of Child Protective Services social work.
Patient Access Coordinator
Norton Healthcare
04.2021 - 04.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Assistant Teacher
Cliff Hagan Boys and Girls Club
06.2019 - 05.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Patient Access Representative
Deaconess Hospital
01.2016 - 04.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Direct Support Professional
ResCare
01.2014 - 05.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Bachelor of Science - Psychology
University of The Cumberlands
Williamsburg, KY04-2020
Skills
- Professional boundaries
- Collaborative Problem-solving
- Substance abuse awareness
- Home visitation
Timeline
Child Protective Services Social Worker
Cabinet For Health And Family Services
05.2024 - Current
Patient Access Coordinator
Norton Healthcare
04.2021 - 04.2024
Assistant Teacher
Cliff Hagan Boys and Girls Club
06.2019 - 05.2021
Patient Access Representative
Deaconess Hospital
01.2016 - 04.2021
Direct Support Professional
ResCare
01.2014 - 05.2016
Bachelor of Science - Psychology
University of The Cumberlands
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