Pam Custard
Richmond
Summary
Motivated and goal-driven financial adjuster with expertise in collecting, monitoring, and studying data to analyze financial status and offer valuable insights for business strategy. Proficient in qualitative and quantitative analysis, contract management, and forecasting. Skilled in utilizing spreadsheets, accounting, and financial management software to streamline processes and ensure accuracy.
Overview
8
8
years of professional experience
Work History
Financial Adjuster
Nelnet
11.2021 - Current
- Streamlined payment processing, reducing errors by 20%
- Improved efficiency and accuracy for client transactions
- Input financial data and produced reports using excel .
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
- Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
Caregiver/Personal Assistant
Help at Home/Always Caring
05.2021 - 12.2023
- Ensured every client was well fed, clean, and safe at all times
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Quality
MUBEA
08.2020 - 12.2023
- Successfully implemented an automated QA process (continuous testing) to increase the speed and quality of testing
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Performed complex calculations to analyze and optimize engineering processes.
- Conducted research to identify and evaluate new technologies and concepts.
Production Worker
ResourceMFG
10.2019 - 12.2023
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
Production Worker
Bullard
08.2018 - 12.2023
- Produced and assembled over 200 hard hats in a factory product line
- Organized work to meet demanding production goals.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Driver
RJ Corman Railroad Group
11.2017 - 12.2023
- Transport cars from the Toyota production line to the yard
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the vehicles
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
TLS Driver
Aerotek
05.2017 - 12.2023
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of vehicles
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Housekeeper
Crothall Healthcare at University of Kentucky Hospital
03.2017 - 12.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Accounting - Accounting
Colorado Technical University
Colorado Springs, CO02.2020
High school diploma -
Harrison County High School
Cynthiana, KY06-2011
Skills
- Claims investigation
- Workflow management
- Multitasking and organization
- Data entry
- Attention to detail
- Problem-solving
Timeline
Financial Adjuster
Nelnet
11.2021 - Current
Caregiver/Personal Assistant
Help at Home/Always Caring
05.2021 - 12.2023
Quality
MUBEA
08.2020 - 12.2023
Production Worker
ResourceMFG
10.2019 - 12.2023
Production Worker
Bullard
08.2018 - 12.2023
Driver
RJ Corman Railroad Group
11.2017 - 12.2023
TLS Driver
Aerotek
05.2017 - 12.2023
Housekeeper
Crothall Healthcare at University of Kentucky Hospital
03.2017 - 12.2023
Accounting - Accounting
Colorado Technical University
High school diploma -
Harrison County High School
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