Pamela Russell-McClain
Benton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven operator known for problem-solving skills and attention to detail. Experience in managing transportation operations, training staff on safety protocols, and achieving timely deliveries. Ready to leverage expertise to optimize logistics and enhance client relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
M&H Transporation
Mayfield
01.2004 - 04.2024
- Oversaw operations of transportation services for diverse clients, emphasizing efficiency.
- Coordinated route planning and logistics, achieving timely delivery of services.
- Ensured vehicle safety by managing maintenance and repair schedules effectively.
- Trained staff on safety protocols, fostering a culture of compliance.
- Promptly resolved customer inquiries and concerns to uphold service standards.
- Established strong client relationships through dedicated service and issue resolution.
- Created welcoming environment by greeting visitors and clients professionally.
- Directed incoming calls via multi-line phone system to appropriate personnel.
Education
Associate of Applied Science - Medical Assisting
San Joaquin Valley College
Bakersfield08-1989
Skills
- Customer service
- Route planning
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Team leadership
- Human resources oversight
- Accurate record keeping
- Delivery scheduling
- Courteous and polite demeanor
Certification
Defensive driving
Concealed carry permit
U of Florida Escort and Flagging certificate
Attributes
Works well with others, proficient in office policies, attention to detail, working as a team, data entry , self starter, fast learner, billing, collections, working in stressful and fast paced environments.
Timeline
Owner/Operator
M&H Transporation
01.2004 - 04.2024
Associate of Applied Science - Medical Assisting
San Joaquin Valley College
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