Pamela Thompson
Richmond
Summary
Proven leader with 35 years of nursing experience showcasing strong organizational skills. Well-suited for the Continuing Care Director role due to dedication to ongoing learning. Background includes Market Director-Continuing Care, Interim Market Director-Care Management, and RN Population Health Coach at CHI Saint Joseph Health Partners. Skilled in team management, strategic planning, and program development. Active church member serving on Finance committee, preparing community meals, and assisting with church events. Enjoys quality time with family and friends outside of work.
Overview
37
37
years of professional experience
Work History
Market Director, Continuing Care
CHI Saint Joseph Health Partners
12.2021 - Current
- Directly manage 15 employees(RN’s, SW’s and assistants)
- Weekly Continuing Care touch bases
- 1:1’s every other month with each team member
- Recognized as an Advancing Leader from the Senior Executive Team in the CHI Saint Joseph Health System from the MyVoice survey: 2023 score= 86.8, 2024 score = 88.4
- Work to develop the Innovaccer strategies and protocols from the ground up. To include working closely with the National Continuing Care Team developing a strategy and protocol for Direct to Employer contracts (example: Employee/Dependent Diabetic Program for the CHI medical plan) and for Annual Wellness Visits(AWV)
- Worked alongside our Director of Operations in an AWV intensive. Developed a strategy to identify and then auto-assign patients that needed the visit. Worked closely with the team and the CHI Saint Joseph Medical Group to schedule and do pre-visit planning for the AWV’s. The AWV completed percentage in 2023 was 29% and the end of 2024 it was 60.2%
- Monthly strategic payers review meetings to improve the quality of outcomes (Anthem Medicare, Anthem Commercial, Humana Medicare and CHI Medical plan). Includes working with Anthem representative in reviewing high cost patients (the reasons for the cost to include office visits, outpatient procedures, inpatient and ED visits, pharmacy cost and HCC re-documentation
- Participating in a PIE project(Lean Six Sigma) which is a structured approach to improve processes. The project included Anthem Medicare Advantage payor and the quality measure ‘Follow-up after ED visit’. The project started on January 1, 2025 and the end goal is a 65% completion rate by 12.31.25. March 2025 = 41%, April 2025 = 52% and May 2025 = 53%
Interim Market Director, Care Management
CHI Saint Joseph Health Partners
11.2019 - 12.2021
- Directly manage 16 employees (RN’s, SW’s and assistants)
- Successfully facilitated transitioning team from the office to working remotely, beginning March 2020
- Work closely with Louisville Market Director to establish guidelines and best practices for clinical staff
- Monthly strategic payers review meetings to improve the quality of outcomes (Anthem Medicare, Anthem Commercial, Humana Medicare and CHI Medical plan)
- Weekly strategic team meetings for Saint Joseph Medical Group for scheduling and completing AWV’s and to collaborate on how to close care gaps
- Develop quality processes with practice nurses for educating our current and new CIN providers
- Developed a Transitions of Care Program and oversaw the program (A working partnership with the Saint Joseph Health System in reducing readmissions)
- Initiated Yes Mamm! Yes Cerv! Program with state granted funds. Aligned and coordinated services with the Yes Mamm! Yes Cerv! Grant RN Program Coordinator.
- Collaborative effort to define medical terminology/guidelines on the National Population Health Committee within CommonSpirit
- National Population Health Committee sub work group to create home visit guidelines
RN Population Health Coach
CHI Saint Joseph Health Partners
03.2014 - 11.2019
- One of the first clinical team members in 2014 for Saint Joseph Health Partners.
- Helped strategically formulate clinical protocols, best practice work flow, and patient outreach for population health and disease management for the team.
- Managed patients in Bundled Payments for Care Improvement (BPCI) episodes for Major Joint Replacement (Hips and Knees) for 120 days and a BPCI-Advanced episodes for Heart Failure.
Staff Nurse
CHI Saint Joseph Health
08.1998 - 03.2014
- Nurse for a clinic serving the uninsured, underinsured population in Fayette County and surrounding counties. It was a part of the mission for Saint Joseph Hospital. Duties included but not limited to clinical care, education, phlebotomy and assisting with drug applications to obtain medications for patients. PRN nurse with Saint Joseph Home Health.
Clinical Manager
Lifeline Home Health
05.1995 - 08.1998
- Staff nurse for designated zip codes. Transitioned into a manager position within the year of starting with the company. Responsible for assigning patients, reviewing Medicare/other payer paperwork, calling and obtaining authorizations for services.
Staff Nurse
Forsythe Memorial Hospital(Mocksville Hospital)
03.1993 - 05.1995
- Staff nurse in small county hospital. Worked in the 3-bed ICU, cross-trained for the ER and Recovery Room.
Staff Nurse
Saint Joseph Hospital
05.1988 - 03.1993
- Staff nurse on Orthopedic/Neurology Floor. Transferred to the Transitional Care Unit
Education
Bachelors of Science - Nursing
University of Kentucky
Lexington, KY05.1988
Skills
- 35 years experience
- Organized
- Task Oriented
- Eager to learn new things
- Transformational
- Listen well
- Microsoft
- Epic
- Allscripts
- Innovaccer
Timeline
Market Director, Continuing Care
CHI Saint Joseph Health Partners
12.2021 - Current
Interim Market Director, Care Management
CHI Saint Joseph Health Partners
11.2019 - 12.2021
RN Population Health Coach
CHI Saint Joseph Health Partners
03.2014 - 11.2019
Staff Nurse
CHI Saint Joseph Health
08.1998 - 03.2014
Clinical Manager
Lifeline Home Health
05.1995 - 08.1998
Staff Nurse
Forsythe Memorial Hospital(Mocksville Hospital)
03.1993 - 05.1995
Staff Nurse
Saint Joseph Hospital
05.1988 - 03.1993
Bachelors of Science - Nursing
University of Kentucky
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