Parasuram Bhukya
George Town,Grand Cayman
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
Work History
IT Support Technician
Doctors Hospital
09.2020 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Computer Hardware and Network Technician
Ebix Smart class Educational Services PVT LTD
03.2014 - 08.2016
- Ran and terminated cabling for computer networks and setup wireless networks
- Set up computers, printers, scanners, projectors, smart boards, and other pieces of equipment for classroom training
- Upgraded and maintained the main server room at Ebix smart class
- Maintain the security and protection of electronic information resources to include computers, network, software and data
- Complete and document work orders as assigned in a timely manner
- Setup, configure, install and functionally check all pc hardware equipment and associated peripherals
- Install and configure application on Classroom computers
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
- Provides initial and recurring on-the-job training of current and new support staff as a collaborative team member with peers
- Manage outside resources to accomplish tasks and projects in a timely, efficient manner
- Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personal illness, vacation, or education
- Performs other duties and tasks as assigned from time to time consistent with established verbal and written policies, procedures, and schedules
- Received best performance award 2014-15
Channel Sales Manager
Vodafone India
11.2012 - 02.2015
- Monitored channel sales activities
- Allocated resources as necessary based on sales forecasts and projections
- Established training programs for sales partners on channel sales techniques
- Analyzed existing promotional and marketing activities
Territory Sales Manager
Telenor India
11.2009 - 02.2012
- Monitored Sales and distribution activities
- Allocated resources as necessary based on sales forecasts and projections
- Established training programs for sales partners on channel sales techniques
- Analyzed existing promotional and marketing activities team management
Education
Diploma - In Computer Hardware and Networking
Google IT Support - networking
Skills
- Customer Service
- Attention to Detail
- VoIP Systems
- Server Management
- Network Administration
- Mobile Device Management
- Software Deployment
- Virtualization Technologies
- Group Policy management
- Microsoft Office Suite
- Network protocols
- Technical Support
- Network Troubleshooting
- Windows administration
- VPN Configuration
- IT Documentation
Hardware knowledge
User Support
Languages
English
Hindi
Telugu
Clinicalanditexperience
Clinical and Medical Systems Experience, The Medical Software I worked/supported/Exposed to Apollo's self-developed and Implemented Electronic Medical Record (EMR), and personal health record (PHR), Apollo Pharmacy, Apollo ERP for Accounting and mobility applications., Apollo has its own data center in Chennai, uses Microsoft Azure for Human capital Management and EMR and PHR in Oracle cloud servers., Scope of Operations: Apollo Hyderabad is a multi-specialty hospital Hyderabad IT team is about 50, Like Network and Desktop support, data analysis, Testing, and Implementation who is working around the clock as per shift to support hospital operations like In/Out-Patient wards, emergency rooms, surgery, Operation Theatre, pharmacy, Lab's accounting, and administration and Medical and general staff is more than 500.
Personal Information
- Father's Name: Balu Bhukya
- Date of Birth: 10/04/89
- Marital Status: Married
Rewardsandpromotions
- Telenor Blue Championship Award 2010
- Telenor Blue Championship Award 2nd quarter in 2010
- Promoted as Deputy Manager 2011
- Telenor Blue Championship Award 2nd quarter in 2011
- Telenor Blue Championship Award 4th quarter in 2011
- Vodafone Super Star Award in December 2013
- Vodafone Super Star Award in December 2014
- Vodafone Super Star Award in February 2015
- Ebix Best Performance award in March 2016
- Gold Medal Q3 Achievement in 2018
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
IT Support Technician
Doctors Hospital
09.2020 - Current
Computer Hardware and Network Technician
Ebix Smart class Educational Services PVT LTD
03.2014 - 08.2016
Channel Sales Manager
Vodafone India
11.2012 - 02.2015
Territory Sales Manager
Telenor India
11.2009 - 02.2012
Diploma - In Computer Hardware and Networking
Google IT Support - networking
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