Patrianna Ebanks

Achievements: Display & represent core Dart values including ‘Dedication & industriousness’, and ‘Teamwork & respect for the individual’ by maintaining professionalism and a client-centered demeanor having been recognized and awarded the2022 Spirit Award by the Dart Property Management team.

• Manage the daily operations and scheduling of the harbour as well as communication with internal and external customers
• Follow standard operating procedures for the Harbour, Visitor Centre, Sports Complex, and gift card sales
• Accept rent payments as required from Camana Bay Harbour tenants and other tenants, including residential tenants
• Compile data and complete monthly, quarterly and annual reports as required
• Assist the Visitor Centre operations with bookings, rentals, cash collection, merchandise, inventory, and customer-facing elements of the business
• Ensure a high level of service and communication is maintained
• Maintain the customer database, ensuring all information is accurately entered promptly
• Facilitate gift card sales, completing due diligence as required and providing technical support to customers and merchants
• Maintain a working knowledge of the overall development of Camana Bay and the Cayman Islands, appropriately fielding queries from visitors.
• Managed harbor maintenance tasks, ensuring a clean, attractive, and functional environment for users.
• Oversaw daily operations of the harbor, prioritizing workload for efficient task completion and delegating responsibilities as needed.

• Research, collaborate and submit internal Consolation & Mediation database changes for LAT
• Assist with creation of flow charts in line with our processes and procedures from intake to complaints
• Provide submissions for changes to Intake Forms in support of accuracy of demographics and data protection
• Create a Labour Appeals Tribunal Checklist
• Facilitate digital signatures creation and uploading for Management and Senior Labour Officers
• Manage, test, and provide submissions for the upgraded vision of our internal database and its functions
• Upgrade our external website and its functions
• Assign, confirm conflicts, manage and schedule nine (9) Labour Appeals Tribunal (LAT) members to over 20+ pending cases
• Liaise with Lawyers representing either party involved, send hearing notices and bundles, confirm dates to avoid for hearings, provide updates regarding decisions and submit signed LAT decisions
• Communicate expected deadlines to LAT members according to regulations and policies
• Facilitate and assist in the completion of decisions
• Transcribe LAT hearing
• Represent Chairman by communicating with parties and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to Chairman or Deputy Chair
• Coordinating case preparation by producing information by formatting, inputting, editing, retrieving, copying, and transmitting text, data, and links
• Prepare meetings rooms for in-person hearings or Zoom hearings.

• Greet visitors, receive and direct calls, process paperwork, and complete requests for service to the appropriate staff members who will deal with the issue
• Assist with the filing, organizing and retrieval of a range of paperwork, products or other materials, under established guidelines, to ensure that material is organized for easy access
• Assist with data entry into a variety of systems
• Pre-screen visitors to the Department to determine the nature of complaints.

• Align digital and social media marketing activities/campaigns to the store's financial goals
• Create editorial calendars and syndication schedules
• Generate, edit, publish and share daily content (copywriting, images, video, or HTML) that builds meaningful connections & calls to action
• Achieve target sales volume from customer engagement on social channels
• Post content on all channels either manually or automatically on a consistent basis
• Create a posting format that uses high trending hashtags and high traffic times
• Respond to comments on all channels to increase engagement and drive sales
• Design, coordinate promotions, and align in-store and online digital experiences/events via website.

• Input and update client files and information in the Financial Assessment Services database and other files under established guidelines to ensure that materials are organized for easy access
• Prepare reports to assist management with decision making in regard to financial assessments and meet with supervisor to discuss recommendations
• Complete NAU rental agreements for services approved by the Unit for each case and arrange for tenant (client) and landlord to sign and collect all KYC documents from landlord
• Conduct land search to confirm property ownership
• Interpret and advise customers on aspects of the Law and Regulations which govern the disbursement of financial assistance and provide financial counseling
• Conduct social assessment from a standard questionnaire and identify social stressors that contribute to quality of life
• Follow-up with clients and third parties to verify information and request additional documentation where necessary
• Refer individuals to other agencies and voluntary organizations as appropriate to the client's needs
• Develop progress plans with clients and review if necessary to determine the issue why the required outcome was not achieved
• Carry out home visits to clients to undertake an assessment of their circumstances/needs and to carry out the necessary investigations with a support worker
• Perform any other duties as directed by the Director, Deputy Director or Needs Assessment Supervisor.

• Provide secretarial and administrative support to the social work staff of the district office
• Provide a friendly, non-judgmental service to all visitors and clients
• Maintain and execute a professional, courteous and empathetic demeanor to clients
• Resolve highly aggressive and confrontational clients needs in a calm and direct ways for best resolution
• Provide direct secretarial support to social work staff
• Receive and assist clients
• Answer and direct telephone enquiries or schedule appointments as needed
• Assist with the provision of the full range of secretarial services including drafting and editing of memos, letters, reports and minutes.

• Assess the needs of families and individuals identified through self-referrals or collaboration with community partners and other professionals
• Provide input that helps toward a comprehensive range of programs that employ a strength-based approach, to enhance and encourage healthy individuals and families within Caymanian society
• Promote positive individual and family values through large-scale public awareness campaigns
• Provide a friendly, non-judgmental service to all visitors and clients
• First point of contact for current and future intake appointments
• Provide/Prepare intake folders for current or future intake
• Administer assessments
• Review Intake Folder given by Facilitator before they submit to The Counselling Centre
• Score assessments using tools necessary based on which assessment administered
• Insure intake file is completed with correct required documented leaflets
• Maintain working relationships on day to day basis with inter-agencies within Government, liaising when required in clients best interest and according to confidentiality procedures and practices with Laws in mind.

• Maintain exceptionally high quality of service delivery to internal and external customers serving as the point of contact for customers in the branch
• Provide guidance and counsel to the officers in the resolution of difficult and complex problems
• Cross sell and attrition management activities
• Referrals to other segments and strategic units
• Promotion of self-service delivery channels such as ABM, Telephone and Internet, to enhance convenience for customers
• Strive to achieve high levels of personal performance
• Takes independent action and proactively seeks opportunities to improve performance
• Ensures that work is done correctly and thoroughly
• Anticipates and works to meet the needs of internal and external customers
• Enjoys being helpful to others
• Anticipates future events, trends, problems and opportunities and plans accordingly
• Enhances customer relationships, ensuring that customer needs are fully met by offering suitable CIBC FirstCaribbean retail banking products and services, and providing specialized expertise in retail products.

• Cultivate positive and enduring relationships with Retail, Wealth and Small Business clients
• Develop executive-level correspondence and disseminate across the Business
• Play a key role in increasing client retention and satisfaction rates
• Complete an accurate full six month review on all New Accounts opened to ensure compliance with AML policies and procedures
• Coordinate appointments all Retail, Small Business and Consumer loan clients
• Provide direct assistance to the Branch Manager with various duties.

• Greet customers in a courteous and professional manner
• Prepare the Board Room for Meetings
• Complete and update minutes to Board meetings
• File, organize, manage and update all Legal Binders for ease of access
• Provide all administrative support to the Director
• Ensure all office supplies are replenished, ordered and in working condition.