Patricia Fisher
Lily
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
Senture
London
07.2017 - 05.2025
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cook
Laurel County Board Of Education
London
08.2012 - 02.2017
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Resolved customer complaints regarding food quality or services provided.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
South Laurel High School
London , KYSkills
- Customer service, communication skills, verbal skills, multitasking, excel and Microsoft, and problem solving
Timeline
Customer Service Representative
Senture
07.2017 - 05.2025
Cook
Laurel County Board Of Education
08.2012 - 02.2017
South Laurel High School