Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Irey

Vanceburg

Summary

Dynamic leader with proven expertise in enhancing customer service and team cohesion at Big Lots. Excelled in decision-making and problem-solving, boosting operational efficiency and customer satisfaction. Skilled in money handling and fostering positive customer relations, achieving a significant increase in repeat business. Committed to driving success through effective team leadership and meticulous financial management.

Overview

36
36
years of professional experience

Work History

Assistant Manager

Big Lots
03.1994 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.

Wait Staff Member

Depot Restaurant
06.1989 - 02.1994
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Bachelor Of Business Administration - Accounting

Morehead State University
Morehead, KY
12.1989

Associate Of Arts - Accounting

Maysville Community College
Maysville, KY
05.1987

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations

Timeline

Assistant Manager

Big Lots
03.1994 - Current

Wait Staff Member

Depot Restaurant
06.1989 - 02.1994

Bachelor Of Business Administration - Accounting

Morehead State University

Associate Of Arts - Accounting

Maysville Community College

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Patricia Irey