Patricia Sotelo
Louisville
Summary
Self-motivated Merchandising Manager with excellent experience in supervising day-to-day operations, maintaining promotions and planning purchases. Successful in meticulously managing inventory, ordering store supplies and managing sales promotions. Personable communicator motivated to quickly resolve customer issues to maintain satisfaction and customer loyalty. Problem-solving assistant project manager experience skilled in completing multiple tasks simultaneously and working with different personalities. Promoting exceptional skills in documentation and reporting.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Merchandising Manager
Burlington
Louisville
01.2025 - Current
- Managed product placement strategies to improve visual merchandising effectiveness.
- Analyzed sales trends to optimize inventory levels and product assortment.
- Trained team members on best practices for inventory management and product knowledge.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Monitored store security systems to protect against theft or vandalism.
- Assisted in onboarding new hires and coordinating orientation sessions.
- Processed payroll information and ensured timely submission of reports.
- Conducted regular audits of cash drawers to maintain financial integrity.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled returns and exchanges according to store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card as needed.
- Acting Store Manager in Lexington, KY location for 2 1/2 months.
Assistant Project Manager
Harbor Freight Tools USA
Laredo
04.2018 - 08.2023
- Prepared project documentation, including reports, presentations, and meeting notes.
- Monitored project progress and identified potential risks or delays proactively.
- Supported training sessions for new team members on project management processes.
- Trained new employees on store policies and customer service standards.
- Coordinated with store management to evaluate employee performance and identify areas of improvement.
- Created Guides using Microsoft Office and Adobe to help the new store team understand the New Store process.
- Processed expense reports for accuracy and adherence to company policies.
- Implemented visual merchandising strategies to enhance product displays.
- Organized team meetings to communicate goals and expectations clearly.
Cashier
Harbor Freight Tools USA
Laredo
08.2015 - 08.2018
- Processed customer transactions efficiently at a busy retail environment.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves efficiently to ensure product availability for customers.
- Organized inventory in backroom to maintain cleanliness and accessibility.
- Ensured compliance with safety regulations while handling products and equipment.
- Trained new stockers on best practices for inventory management and safety protocols.
- Provided customer service by answering questions about product location, price and availability.
Education
Associate of Science -
Laredo Community College
Laredo, TX 08.2013 - 05.2017
Martin High School
Laredo, TXSkills
- Visual merchandising
- Employee training
- Payroll administration
- Project management
- Customer relationship management
- Team building
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Adaptability to change
- Strategic planning
- Sales trend analysis
- Staff supervision
- Active listening
- Friendly, positive attitude
- MS office
- Builds company culture
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Merchandising Manager
Burlington
01.2025 - Current
Assistant Project Manager
Harbor Freight Tools USA
04.2018 - 08.2023
Cashier
Harbor Freight Tools USA
08.2015 - 08.2018
Associate of Science -
Laredo Community College
08.2013 - 05.2017
Martin High School