Patricia Wallace
Louisville
Summary
Highly motivated and proactive Operations agent who is experienced in customer service with conflict management knowledge and skills. I prioritize safety, policies, and procedures. I am able to find clever and fun ways to go the extra mile while staying calm in a frustrating situation.
Overview
12
12
years of professional experience
Work History
Certified Operations Station Trainer
Southwest Airlines
07.2017 - Current
- Train new hire/transfer employees.
- Communicate changes in policies and procedures in the operations department.
Operations Agent
Southwest Airlines
10.2016 - Current
- Communicate and coordinate with other workgroups to facilitate aircraft departures.
- Arrange fueling of aircraft.
- Close out flights, file and maintain accurate flight papers.
- Coordinate special services needed on aircraft such as servicing lavatory, cabin cleaning, wheelchairs for customers and special emergency cleaning.
- Operate boarding bridge.
- Coordinate deplaning and boarding customers.
- Perform duties of a provisioning agent.
- Work with gate agent in expediting check in process, collect boarding passes, and verifies boarding counts.
- Communicate information and instructions verbally or via radio.
- Lift and move items of 70 pounds or more.
- Climb, bend, kneel and stand on a frequent basis and fot extended periods.
- Weight and balance of departing aircraft.
Ramp Agent
Southwest Airlines
06.2016 - 10.2016
- Load, unload, service, guide, and direct aircraft.
- Handle all aspects of loading, stowing, and unloading baggage/cargo to a predetermined plan provided from an operations agent.
- Submit a CBLS (Cargo Bin Loading Slip) to an operations agent.
- Pick up, deliver, and transport baggage/cargo to and from aircraft.
- Clean and service lavatories by operations a lavatory truck or cart. Disposing of contents based on established procedures.
- Perform duties of a provisioning agent.
- Operate motorized equipment such as belt loaders, air start units, pushback tugs, bag carts.
- Manually push or pull bag carts.
- Stack baggage/cargo in tight/cramped spaces.
Ramp/Operations Agent
Delta Global Services
08.2012 - 05.2016
- Load, unload, service, guide, and direct aircraft.
- Handle all aspects of loading, stowing, and unloading baggage/cargo to a predetermined plan provided from an operations agent.
- Pick up, deliver, and transport baggage/cargo to and from aircraft.
- Clean and service lavatories by operations a lavatory truck or cart. Disposing of contents based on established procedures.
- Perform duties of a provisioning agent.
- Operate motorized equipment such as belt loaders, air start units, pushback tugs, bag carts.
- Manually push or pull bag carts.
- Stack baggage/cargo in tight/cramped spaces.
- Deice aircraft.
- Weight and Balance of departing aircraft.
Education
High School Diploma -
Belfry High School
Belfry, KY05.2006
Skills
- Ability to work well with others as part of a team
- Ability to work under stress and pressure
- Ability to read documents, follow instructions, learn and understands procedures, rules, and regulations
- Ability to work under tight time constraints
- Available to work a variety of shifts, including nights, weekends and holidays and overtime
- Strong communicator
- Proficient in mircosoft office, altea, and ops suite
- Dependable and on time
- Problem solver who can multitask and work safely
- Patient
- Attentive
- Emotional Intelligence
- Unflappability
- Goal-oriented focus
- Tenacity
- Willingness to learn
Timeline
Certified Operations Station Trainer
Southwest Airlines
07.2017 - Current
Operations Agent
Southwest Airlines
10.2016 - Current
Ramp Agent
Southwest Airlines
06.2016 - 10.2016
Ramp/Operations Agent
Delta Global Services
08.2012 - 05.2016
High School Diploma -
Belfry High School
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