Patrick Moulton
Radcliff,KY
Summary
Currently working as an Installer at Audio To Go in Radcliff, KY. Over the years I have excelled at customer service, multi-tasking, answering client phone calls, and paying very close attention to detail. My previous experience has involved various aspects of customer service including sales, cash handling and managing customer calls. My strengths lie in my ability to quickly grasp complex situations and turn them into manageable tasks. I am very detail oriented, and can easily manage multiple responsibilities at once.
Overview
16
16
years of professional experience
Work History
Audio Installer
Audio To Go
01.2010 - Current
- Provided excellent customer service to customers needing/wanting repairs
- Install, diagnose and repair sound, security or navigation equipment in motor vehicles
- Process information by compiling, categorizing or verifying information
- Organized, planned and prioritized work by developing specific goals to accomplish work
- Lifted 60 pounds unassisted to load and unload various products.
- Enhanced customer satisfaction by installing high-quality audio systems tailored to individual preferences.
- Followed manufacturer directions and warranty requirements for installed products.
- Worked with crew members to install products following training and specific work orders.
- Improved vehicle sound quality with the installation of custom-designed audio systems.
- Received consistent positive feedback from customers for professionalism, attention to detail, and exceptional audio system installations.
- Upgraded outdated audio equipment with modern technology to improve user experiences.
- Delivered exceptional customer service by providing professional advice on suitable audio products and configurations.
- Incorporated advanced wiring techniques to ensure seamless integration of components while minimizing visible cables.
- Troubleshot and resolved audio system issues promptly, maintaining client satisfaction.
- Maintained a clean and safe work environment during installations, prioritizing client comfort.
- Stayed current with industry trends and product developments to offer clients the latest in audio technology options.
- Collaborated with clients to determine specific audio requirements, ensuring personalized solutions.
- Adapted installation processes for unique spaces or challenging environments, achieving successful outcomes despite obstacles.
- Assisted customers in selecting appropriate accessories, such as speakers or amplifiers, based on individual needs and budgetary constraints.
- Performed regular maintenance services for clients'' existing systems, prolonging their lifespan and enhancing performance capabilities.
- Reduced installation timeframes through efficient project management and organized workflows.
- Communicated effectively with team members during installations, fostering a collaborative work environment that resulted in timely project completion.
- Conducted thorough post-installation inspections to confirm correct functioning of all components and address any potential issues proactively.
- Pulled and terminated variety of cables.
- Kept equipment working optimally by replacing loose, worn and defective parts.
Retail Service Specialist
O’Reilly’s
01.2012 - 01.2015
- Provide excellent customer service to customers as a front end cashier
- Knowledgeable of all merchandise location in order to direct customers in a timely manner
- Answer product questions with professionalism and accuracy by remaining knowledgeable of inventory both in store and online
- Responsible for performing opening and closing duties including claiming responsibility for the cash drawer
- Complete stocking duties according to management instruction
Meter Reader
Bermex Inc.
01.2009 - 01.2010
- Drive along specified routes to record readings on meters, inspecting meters for defects and monitoring for abnormal usage volume or tampering
- Interact with clients in a calm and professional manner
- Successfully work through daily obstacles while maintaining professionalism
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
Team Member
Target
01.2009 - 12.2009
- Provided excellent customer service to customers as a front-end cashier
- Knowledgeable of all merchandise location in order to direct customers in a timely manner
- Answer product questions with professionalism and accuracy by remaining knowledgeable of inventory both in-store and online
- Performed opening and closing duties including claiming responsibility for the cash drawer
- Complete stocking duties according to Management instruction
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Enhanced store security measures, reducing incidents of theft and loss.
- Reduced wait times for customers by implementing more efficient checkout process.
- Improved customer satisfaction by quickly helping each person find desired items.
Education
Associate of Arts - Business
University of Phoenix
Phoenix, AZ01.2012
Skills
- Speaker installation
- Control systems programming
- Cable management
- Live sound reinforcement
- Electrical wiring
- Soundproofing solutions
- Audio troubleshooting
- Car audio installation
- Amplifier configuration
- Soldering techniques
- Excellent work ethic
- Strong verbal and written communication
- Tool management
- Client communication
- Vehicle maintenance
- Equipment testing
- New technology integration
- Excellent reasoning skills
- Low-voltage cabling
- Lighting control
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Time management
- Reliability
- Excellent communication
- Team collaboration
- Customer support
- Wiring schematics
- Soldering skills
- Product knowledge
- Mechanical troubleshooting
- Hardware installation
- Analytical thinking
- Customer relations
Timeline
Retail Service Specialist
O’Reilly’s
01.2012 - 01.2015
Audio Installer
Audio To Go
01.2010 - Current
Team Member
Target
01.2009 - 12.2009
Meter Reader
Bermex Inc.
01.2009 - 01.2010
Associate of Arts - Business
University of Phoenix
Similar Profiles
Walter BowmanWalter Bowman
Creative Director at The Safe Haven Audio-VisualCreative Director at The Safe Haven Audio-Visual
Daniel Levi VashawDaniel Levi Vashaw
Lead Technician at Five-Star Audio VisualLead Technician at Five-Star Audio Visual
James MatthewsJames Matthews
Production Manager at Spendor Audio SystemsProduction Manager at Spendor Audio Systems