Caitlin Harris
Mayfield
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the portable building industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
Heartland Investment Associates Inc.
05.2019 - 02.2022
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Resolved customer complaints and addressed emergency requests and needs.
Deposit Operations Specialist
Map Enterprises Inc.
06.2016 - 05.2019
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Repossession Specialist /Junior Legal Assistant
Heartland Capital Investments
02.2022 - Current
- Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
- Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
- Demonstrated strong negotiation skills in obtaining voluntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts.
Education
High School Diploma -
Graves County High School
Mayfield, KY05.2016
Skills
- Client Needs Assessment
- Customer Complaint Resolution
- Billing Inquiries
- Prospecting Clients
- Sales Goals
- Service Level Agreements
- Technical Support
Timeline
Repossession Specialist /Junior Legal Assistant
Heartland Capital Investments
02.2022 - Current
Call Center Customer Service Representative
Heartland Investment Associates Inc.
05.2019 - 02.2022
Deposit Operations Specialist
Map Enterprises Inc.
06.2016 - 05.2019
High School Diploma -
Graves County High School
Similar Profiles
Yumna JamalYumna Jamal
Psychiatric Scribe at Heartland Physicians AssociatesPsychiatric Scribe at Heartland Physicians Associates
PETER KUKUPETER KUKU
Head at The Associates Investment GroupHead at The Associates Investment Group
JUSTIN SMITHJUSTIN SMITH
Stock Merchandiser at Heartland Coca-ColaStock Merchandiser at Heartland Coca-Cola