Paul Scott
Florence
Summary
Dynamic Senior Field Service Technician with a proven track record at Marvin Windows And Doors, Inc. Expertise in troubleshooting and repair, coupled with exceptional customer service skills. Successfully enhanced operational efficiency through effective training and mentoring, while implementing innovative solutions that reduced equipment failures and improved service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Marvin Windows And Doors, Inc.
03.2021 - 04.2025
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Routing and scheduling service appointments to maximize time and efficiency.
- Coordination with other technicians, dealers, contractors and clients.
- Training of new inside and outside of company technicians.
- Testing of new methods and equipment in the field to determine its value and safety for implementation.
- Training of inside customer service personnel to diagnose, and properly order and ship materials out to the field.
Warehouse Manager / Service Technician
Quality Window & Door Inc
02.2015 - 03.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Conducted field service repairs and on site field mulling on custom units.
Education
N/A - MBA
The University of Alabama
Tuscaloosa, ALSkills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Power tools
- Training and mentoring
- Work order management
- Team supervision
- Complex Problem-solving
- Record keeping
- System diagnostics
- Interdepartmental collaboration
- Customer training
- Advanced troubleshooting
- Excellent social skills
- Positive attitude
- Teamwork and coordination
- Customer service
- Problem-solving
Certification
OSHA 10
Multiple lift certifications
Timeline
Senior Field Service Technician
Marvin Windows And Doors, Inc.
03.2021 - 04.2025
Warehouse Manager / Service Technician
Quality Window & Door Inc
02.2015 - 03.2021
N/A - MBA
The University of Alabama
Similar Profiles
Graeme GillGraeme Gill
Territory Manager at Marvin Windows And Doors, Inc.Territory Manager at Marvin Windows And Doors, Inc.
Boduo GbainBoduo Gbain
Warehouse Operator at Marvin Windows And Doors, Inc.Warehouse Operator at Marvin Windows And Doors, Inc.
Andree TranAndree Tran
Maintenance Technician II at Marvin Windows And DoorsMaintenance Technician II at Marvin Windows And Doors