PAUL SIKUKU
Mombasa
Summary
Achieved high levels of customer satisfaction through prompt and energetic fulfillment of special requests. Enhanced restaurant operations by facilitating clear communication between servers, hosts, and managers. Contributed to a positive dining atmosphere through teamwork and support.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Villa Rosa Kempinski
10.2022 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Restaurant Waiter
Steigenberger Hotel
09.2021 - 02.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
Restaurant Waiter
Diani Reef Beach Resort
04.2019 - 09.2021
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Brought food and beverages to tables in a timely manner.
Restaurant Waiter
Marriott Marquis Hotel
02.2017 - 02.2019
Internship as a Waiter
Villa Rosa Kempinski
06.2016 - 01.2017
Education
Some College (No Degree) - Virtual Butler Training
South Africa Butler Academy
South Africa06-2024
DIPLOMA IN HOSPITALITY MANAGEMENT -
KENYA UTALII COLLEGE
Mombasa01.2016
Skills
- Service Quality
- Order Taking
- Table Setting
- Point of Sale (POS) system operation
- Casual Dining
Passport Number
A2305423
Personal Information
- 29 Years
- Gender: MALE
- Nationality: KENYAN
Hobbies and Interests
- Travelling
- Making new friends
Education and Training
Diploma in Hospitality Management & Butler Training Certificate
References
Available on Request
Timeline
Restaurant Waiter
Villa Rosa Kempinski
10.2022 - Current
Restaurant Waiter
Steigenberger Hotel
09.2021 - 02.2022
Restaurant Waiter
Diani Reef Beach Resort
04.2019 - 09.2021
Restaurant Waiter
Marriott Marquis Hotel
02.2017 - 02.2019
Internship as a Waiter
Villa Rosa Kempinski
06.2016 - 01.2017
Some College (No Degree) - Virtual Butler Training
South Africa Butler Academy
DIPLOMA IN HOSPITALITY MANAGEMENT -
KENYA UTALII COLLEGE