Paula Rose
Mount Sterling
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Traditional Bank. Proven track record in cash handling and relationship building, enhancing customer satisfaction and loyalty. Adept at training and process improvement, contributing to operational efficiency and team success. Committed to delivering results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Teller II
Traditional Bank
08.2021 - Current
- Process customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assist customers with account inquiries and provided detailed information on bank products.
- Open new checking and savings accounts.
- Maintained cash drawer accuracy, balancing at the end of each shift to prevent discrepancies.
- Vault teller at my rotation.
- Trained new tellers on operational procedures and customer service best practices.
- Identified opportunities to improve workflow efficiency, contributing to enhanced service delivery.
- Resolve customer issues promptly, enhancing overall satisfaction and trust in banking services.
- Improve customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answer telephone inquiries on checking and savings accounts, loans, and lines of credit.
Staffing Administrator and Sales Specialist
Lowe's
08.2019 - 12.2021
- Streamlined staffing processes to enhance recruitment efficiency and reduce time-to-hire.
- Developed and maintained employee scheduling systems to ensure optimal workforce allocation.
- Collaborated with department managers to identify hiring needs and create job postings.
- Trained new team members on staffing protocols and operational procedures.
- Led initiatives to improve employee onboarding experience, increasing retention rates.
- Conducted comprehensive background checks for potential hires, ensuring company compliance with industry regulations.
- Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
Operations Manager
H and H Medical Transportation
06.2015 - 08.2019
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed logistics and scheduling for medical transportation services, optimizing route efficiency.
- Implemented process improvements that reduced operational delays and increased service reliability.
- Monitored performance metrics, identifying areas for improvement to enhance overall efficiency.
- Led team meetings focused on operational strategy, fostering collaboration and goal alignment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY06-1987
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Relationship building and management
- Cash drawer balancing
- Goal-oriented focus
- Patience and empathy
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Sales and Cross-selling
- Drawer balancing
- Savvy relationship-builder
- Sales expertise
Timeline
Teller II
Traditional Bank
08.2021 - Current
Staffing Administrator and Sales Specialist
Lowe's
08.2019 - 12.2021
Operations Manager
H and H Medical Transportation
06.2015 - 08.2019
High School Diploma -
Montgomery County High School