Pauline Vineyard
Lebanon Junction
Summary
Experienced logistics and dispatch professional with over 10 years of leadership in transportation and operations management. Proven ability to supervise large teams, streamline processes, and ensure regulatory compliance. Skilled in dispatch coordination, safety management, and employee training. Adept with a wide range of office and logistics software. Seeking a full-time role where I can contribute to team success and operational excellence.
Overview
13
13
years of professional experience
Work History
Truck Dispatcher (Remote)
GSR
Louisville
11.2022 - Current
- Lead dispatcher for the Nashville branch, managing logistics for 15+ drivers.
- Utilize a variety of internet-based and office programs to maintain efficient daily operations.
- Handle scheduling, tracking, and problem-solving to ensure on-time deliveries and driver support.
- Coordinated and managed remote dispatch operations, ensuring timely and efficient communication with drivers.
- Communicated with vendors regarding shipment status updates.
- Assigned loads to drivers based on customer requirements and availability.
- Investigated claims related to lost or damaged cargo shipments.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Provided customers contacting call center with exceptional service and support.
Logistics Supervisor
NFI / Heaven Hill
Bardstown
05.2018 - 11.2022
- Supervised operations for a fleet of 40 drivers, ensuring DOT compliance and safety protocols.
- Managed driver schedules, daily payroll, incident coaching, and performance improvement plans.
- Oversaw driver camera systems and assigned training modules to improve safety and efficiency.
- Regularly use Microsoft Office Suite, TMW, Gmail, Yahoo, and Chrome for reporting and communication.
- Maintained records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Monitored day-to-day workflow and employee performance to identify ways to boost productivity.
Assistant Trainer / Team Lead
Mercer Transportation
Louisville
09.2012 - 05.2018
- Supervised a team of 40 coordinators, each responsible for 40+ drivers.
- Trained all new hires on company procedures, systems, and customer service standards.
- Handled shipment tracking, appointment scheduling, and customer updates.
- Participated in the design, evaluation, and revision of training programs as necessary.
- Facilitated group discussions and activities to promote knowledge retention and understanding of concepts.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Assisted in developing training materials, such as presentations, handouts, job aids, and manuals.
- Monitored progress of trainees by assessing their performance in workshops or seminars.
- Responded promptly to questions or concerns raised by participants during classes or workshops.
- Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.
- Worked closely with lead trainers and recruiting department to choose qualified applicants for positions.
Education
High School Diploma - Business Focus
Bullitt Central High School
Shepherdsville, KY06.2011
Skills
- Team Management & Leadership
- Dispatching & Logistics Coordination
- DOT & Safety Compliance
- Payroll and Time Tracking
- Driver Training & Coaching
- Proficient in Microsoft Office
- Proficient in TMW
- Proficient in Gmail
- Proficient in Chrome
- Logistics software
- Customer relationship management
- Problem solving
- Effective communication
- Detail orientation
- Strong communication skills
- Advanced problem solving
- Transportation management systems
- Staff training and development
- Transportation management
- Documentation and paperwork
Timeline
Truck Dispatcher (Remote)
GSR
11.2022 - Current
Logistics Supervisor
NFI / Heaven Hill
05.2018 - 11.2022
Assistant Trainer / Team Lead
Mercer Transportation
09.2012 - 05.2018
High School Diploma - Business Focus
Bullitt Central High School