Pavithra Kalegowda
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Clerk
Doctors Express Urgent Care
02.2023 - Current
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Optimized cash flow management, tracking incoming payments, and coordinating collections efforts when necessary.
- Set up and updated Excel spreadsheets to track financial data.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
- Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
- Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
- Process new health Insurance claims for insurance company
- Provide advice on making a health claim and the processes involved
- Collect accurate information and documents to proceed with a health claim
- Analyze a health claim made by a policymaker to establish whether it satisfies the policy conditions
- Identify reasons why full payment may not be made
- Explain to policyholders when their health claim is not covered
- Submitting additional documents for health Insurance companies & co-originating with them
- Managing the calls & email from patients to resolve the claim issues
- Sending statements for patients for outstanding balances
Application Support Technician
Stone Island
10.2018 - 10.2020
- Providing technical support to team members that are responsible for using business system applications
- Preparing and monitoring project schedule and cost using Primavera software application
- Creating Transmittals, Submittals and RFI's in Primavera Application.
- Creating Payment Applications and updating invoices in Primavera Application
- Creating/updating invoices in Quickbooks and printing cheque or payments
- Issuing Purchase Orders and coordinating for payments
- Documenting purchase orders, invoices and such other supporting materials in Project Files
- Performing general office administrative tasks.
Customer Care Representative
Srinivisa Diagnostic Center
02.2018 - 09.2018
- Greeting customers in a friendly & professional manner
- Answering telephonic and e-mail inquiries in a timely manner.
- Responsible for scheduling patient appointments and making reminder calls to patients
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintaining administrative tasks
Customer Care Representative
Srinivasa Diagnostic Centre
12.2016 - 06.2017
- Great customers warmly
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Managed high call volume with exceptional professionalism and efficiency.
- Booking appointments for patients
- Resolve customers complaints via phone or mail
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Performing administrative duties such as filing, typing, copying, binding, scanning, etc.
- Maintained and managed customer files and databases.
Customer Service Executive
JDM Technologies
07.2015 - 02.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone or email.
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Taking/Cancelling Orders and obtaining details of customer complaints
- Keeping records of customer interaction and transactions
- Update customer service database during and after each call
- Work with management team to stay updated on product knowledge and be informed of any changes in company policies
- Organize and provide documents, reports and information
- Coordinating with internal staff.
- Perform basic bookkeeping activities
- Maintain weekly schedule of employees
- Maintaining administrative tasks.
Education
Electronics And Communications Engineering
Don Bosco Institute of Technology
Bangalore, India06.2015
Electronics And Communications Engineering
Raman Polytechnic
Bangalore,India09.2012
Skills
- Accounting: Quickbooks
- Office Tools: MS Outlook, Word, Excel, Power Point
- Programming: Core Java
- Cash Flow Management
- Time Management
- Problem Solving
- Customer Service
- Administrative Support
- Invoicing and Billing
- Claims Management
- Month-End Reports
- PM/Scheduling: Oracle Primavera
Certification
- Diploma in Cosmetology, Bangalore, India.
- Diploma in Medical Tourism and Health care, James Lind Institute.
- Certification in Medical Terminology
Timeline
Accounts Clerk
Doctors Express Urgent Care
02.2023 - Current
Application Support Technician
Stone Island
10.2018 - 10.2020
Customer Care Representative
Srinivisa Diagnostic Center
02.2018 - 09.2018
Customer Care Representative
Srinivasa Diagnostic Centre
12.2016 - 06.2017
Customer Service Executive
JDM Technologies
07.2015 - 02.2016
Electronics And Communications Engineering
Don Bosco Institute of Technology
Electronics And Communications Engineering
Raman Polytechnic
- Diploma in Cosmetology, Bangalore, India.
- Diploma in Medical Tourism and Health care, James Lind Institute.
- Certification in Medical Terminology
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