Pedro Jimenez
Grand Cayman,Cayman Islands
Summary
Highly skilled professional with expertise in customer service, intercultural communication, and team work. Demonstrates strong multitasking abilities, persuasion, and empathy, ensuring adaptability in diverse environments. Proficient in presentation skills and trustworthy with fluency in English, Spanish, and Portuguese. Adept at utilising Microsoft Package, Adobe Package, Oracle OPERA, DocMX, and Fusebox to enhance operational efficiency. Committed to leveraging skills for continued professional growth and excellence.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
FRONT DESK AGENT / NIGHT AUDITOR- PRE OPENING
Hotel Indigo Grand Cayman
Grand Cayman, Cayman Islands
02.2024 - 04.2025
- Company Overview: #1 Hotel Indigo, #2 IHG Hotel.
- Process all guest check-ins and check-outs, room assignments, and room change/late checkout requests;
- Update records regularly for accurate tracking of guest stay details;
- Responsible for Night Audit;
- Experience as Manager on Duty;
- Performed top Upsell of 2024;
- Currently doing cross training in sales.
GUEST SERVICE - PRE OPENING
Labtwentytwo Barcelona, a Tribute Portfolio
Barcelona, Spain
11.2023 - 02.2024
- Performed personalized assistance to guests with concierge duties;
- Offer restaurant, entertainment and attraction recommendations and make reservations based on guest preferences;
- Provided comprehensive information about hotel amenities and surrounding area;
- Personal assistant to meet guests' needs and exceed their expectations.
PENTHOUSE AGENT
The Ritz-Carlton
Barcelona, Spain
03.2023 - 06.2023
- Performed role of private reception and private concierge for VIP´s;
- Process all check-ins and check-outs, assign room, and issue and activating room keys;
- Respond to concerns of all guests, ensuring quality of service required by penthouse guests;
- Respond to penthouse owners' needs for special requests.
GUEST SERVICE
The Ritz-Carlton
Barcelona, Spain
02.2022 - 03.2023
- Company Overview: 5*GL 482 rooms
- Welcome all guests with warm welcome, taking care of luggage and cars, escorting them to reception, club or penthouses;
- Manage to maintain good flow at Porte Cochere and main entrance with cars, taxis, vans, ensuring all guests has smooth arrival/departure;
- Provided top-notch guest service, resulting in increased customer satisfaction.
Education
BBA - Business Administration
FAE BUSINESS SCHOOL
01.2018 - 12.2020
Bachelor of Arts - Business Administration Leisure & Tourism Management
EU BUSINESS SCHOOL
Barcelona 01.2020 - 06.2022
Skills
- Customer Service
- Intercultural communication
- Team work
- Multitask
- Persuasion
- Empathy
- Adaptability
- Presentation Skills
- Trustworthiness
- Microsoft Package
- Adobe Package
- Oracle OPERA
- DocMX
- Fusebox
Languages
English
Fluent
Portuguese
Native
Spanish
Native
Timeline
FRONT DESK AGENT / NIGHT AUDITOR- PRE OPENING
Hotel Indigo Grand Cayman
02.2024 - 04.2025
GUEST SERVICE - PRE OPENING
Labtwentytwo Barcelona, a Tribute Portfolio
11.2023 - 02.2024
PENTHOUSE AGENT
The Ritz-Carlton
03.2023 - 06.2023
GUEST SERVICE
The Ritz-Carlton
02.2022 - 03.2023
Bachelor of Arts - Business Administration Leisure & Tourism Management
EU BUSINESS SCHOOL
01.2020 - 06.2022
BBA - Business Administration
FAE BUSINESS SCHOOL
01.2018 - 12.2020
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