Penny Wright
Louisville
Summary
Dedicated Service Scheduling Coordinator with nearly six years of experience in high-volume appointment management within automotive dealerships. Expertise in identifying scheduling conflicts and implementing time-blocking strategies to enhance productivity and customer satisfaction. Proven ability to foster strong client relationships and collaborate with service teams to drive operational success.
Overview
27
27
years of professional experience
Work History
Service Scheduling Coordinator
Bachman Auto Group
Louisville
12.2020 - Current
- Proactively identify scheduling issues in order to book suitable customer appointments.
- Implement time-blocking and schedule notifications to optimize time management.
- Resolve issues through active listening and open-ended questioning.
- Contact current customers to advise of needed maintenance, recalls, or return visits when parts come in, etc.
Salon Owner/Operator
Self-employeed
Asheville
01.2000 - 03.2020
- Developed and maintained strong relationships with customers, increasing loyalty, trust, and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Created marketing materials, flyers, business cards.
- Maintained superior cleanliness and sanitary conditions to earn top grades from state inspections.
- Maintained comprehensive records for banking and tax purposes.
Education
Associate of Arts - Art
Eastern Kentucky University
Richmond, KY06-1986
Skills
● Scheduling coordination
● X-Time & Podium proficiency
● Proficient in RingCentral, Microsoft Teams
● Workflow Optimization
● Call Management
● Customer de-escalation
● Active listening
● Telephone Communication
● High-volume multitasking
● Time Management
● Team Collaboration
● Detail-Oriented Organization
● Professionalism
Timeline
Service Scheduling Coordinator
Bachman Auto Group
12.2020 - Current
Salon Owner/Operator
Self-employeed
01.2000 - 03.2020
Associate of Arts - Art
Eastern Kentucky University