Petra Daley
East End
Summary
Results-oriented professional with a passion for continuous growth and a drive to contribute to organizational success. Acquired skills are ready to be leveraged to enhance performance. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
Work History
Supervisor
E & K Janitorial
East End, Cayman Islands
10.2023 - Current
- Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
- Sweep and mop private stairways and hallways.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Provided guidance and support to janitors regarding their work assignments.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Self-Employed
Swagg Clothing
St Thomas , Jamaica
01.2019 - 01.2023
- Confer with customer to understand needs and finalize purchase orders.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cash handling.
- Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Greeted customers, identified their needs and provided assistance with product selection.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Food and Beverage Attendant/Bartender/Server
Village Green Restaurant
St Thomas , Jamaica
01.2016 - 01.2019
- Handled customer complaints by liaising with kitchen staff and providing suitable replacements.
- Garnish dishes and beverages to serve visually appealing menu items.
- Enhanced customer satisfaction by ensuring timely service and providing necessary drink refills, condiments, napkins, and other requested items
- Inspected dishes for cleanliness before serving them to customers.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Communicated effectively with kitchen staff regarding customer orders.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained a positive attitude towards coworkers and customers at all times.
- Assisted other staff members in setting up banquet events according to customer requests.
Education
Successfully Completed All Courses Related To Housekeeping And Customer Service -
National Council On Technical Vocational Education And Training
Jamaica 10.2007
Completed -
St Thomas Technical
Jamaica 07.2005
Skills
- Punctual
- Flexible
- Organized
- Detail-oriented
- Team worker
- Excellent time management
- Prioritization
- Collaboration
- Strategic Planning
- Inventory Control
- Training and mentoring
Timeline
Supervisor
E & K Janitorial
10.2023 - Current
Self-Employed
Swagg Clothing
01.2019 - 01.2023
Food and Beverage Attendant/Bartender/Server
Village Green Restaurant
01.2016 - 01.2019
Successfully Completed All Courses Related To Housekeeping And Customer Service -
National Council On Technical Vocational Education And Training
Completed -
St Thomas Technical
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