Peyton Elizabeth Grace Reed
Louisville
Summary
Attentive team leader with 3+ years’ experience in customer service, sales, client relations, and merchandising within a high-volume environment. Self-directed and self-motivated team player who also works well independently. A reliable and friendly leader who quickly learns and masters new concepts and skills. Passionate about helping clientele and creating a satisfying experience
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Bellewood and Brooklawn
04.2024 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Evaluated needs of youth and outlined measures to address.
- Provided academic support during homework hours helping students stay on track academically.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Led weekly group therapy sessions focusing on topics such as anger management, coping strategies, relationship building, and self-esteem enhancement.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
Security Officer
Central State Hospital
02.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Mental Health Associate
The Brook Hospital- KMI
11.2022 - 12.2022
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with the clinical team to prevent client diversion, abuse, and recidivism.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Home Care Provider
Private Sector -Freelance
07.2022 - 11.2022
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
Patient Transporter
Baptist Hospital Northeast
03.2021 - 06.2022
- Transported patients to testing and treatment units, operating rooms, and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Wiped down the equipment with proper cleaning products after each patient's transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts, and overhead lifts.
- Analyzed patients' medical conditions to identify the proper modes of transport.
Picker Packer
Westport Axle
09.2020 - 02.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved them to the loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Server
Claudia Sanders Dinner House
01.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
Education
Business Administration and Management, General Studies
Jefferson Community and Technical College
High School Diploma - undefined
Martha Lane Collins High School
Skills
- ORGANIZATIONAL LEADERSHIP
- INTERPERSONAL SKILLS
- SAFETY AND COMPLIANCE
- PROCESS OPTIMIZATION
- CUSTOMER SERVICE
- CONFLICT RESOLUTION
Certification
CPR and First Aid
Timeline
Youth Care Worker
Bellewood and Brooklawn
04.2024 - Current
Mental Health Associate
The Brook Hospital- KMI
11.2022 - 12.2022
Home Care Provider
Private Sector -Freelance
07.2022 - 11.2022
Security Officer
Central State Hospital
02.2022 - 04.2024
Patient Transporter
Baptist Hospital Northeast
03.2021 - 06.2022
Picker Packer
Westport Axle
09.2020 - 02.2021
Server
Claudia Sanders Dinner House
01.2019 - 01.2020
Business Administration and Management, General Studies
Jefferson Community and Technical College
High School Diploma - undefined
Martha Lane Collins High School
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