Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Clemons

Louisville

Summary

Dynamic security professional with a proven track record at Kentucky Performing Arts Center, excelling in emergency response and incident reporting. Adept at utilizing CCTV monitoring and de-escalation techniques to ensure safety. Recognized for exceptional customer service and vigilant surveillance, fostering a secure environment for staff and visitors alike.

Overview

8
8
years of professional experience

Work History

Security Guard

Kentucky Performing Arts Center
09.2023 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Resident Artist

Redline Performing Arts
01.2023 - Current
  • Established a reputation as a reliable team player during collaborative projects within the arts community.
  • Developed unique artistic styles, gaining recognition from critics and collectors alike.
  • Led workshops for fellow artists, sharing expertise in various mediums and techniques.
  • Provided constructive critiques during peer review sessions, contributing to stronger overall outputs from fellow artists involved.
  • Mentored young artists, providing guidance on technique and fostering creative growth.
  • Contributed to successful productions by collaborating closely with costume designers, lighting technicians, and stage managers.
  • Improved artistic techniques through continued education courses and independent research efforts.
  • Contributed to creative process through original ideas and inspiration.

Music Intern

Broadway Baptist Church
05.2017 - Current
  • Improved audience satisfaction with professional customer service at box office locations during events.
  • Collaborated with team members to develop engaging content for social media platforms, increasing fan interaction and online presence.
  • Coordinated educational outreach programs, introducing young students to the joy of music-making through interactive workshops.
  • Attended regular practices and private lessons to hone skills.
  • Collaborated with performers and producers to determine and achieve desired sound for production.
  • Positioned members within groups to obtain balance among instrumental or vocal sections.

Cashier

Liquor Barn
06.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Server

Joy Luck
05.2021 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Bachelor Of General Studies - Music

University of Louisville
Louisville, KY

Standard Diploma -

Russellville High School
Russellville, KY
05.2011

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • CCTV monitoring
  • Incident reporting
  • Emergency response
  • De-escalation techniques
  • Security equipment operation
  • Radio communication
  • Vigilant and watchful
  • Customer service
  • Attentive and observant
  • Visitor screening

Timeline

Security Guard

Kentucky Performing Arts Center
09.2023 - Current

Resident Artist

Redline Performing Arts
01.2023 - Current

Cashier

Liquor Barn
06.2022 - 09.2023

Server

Joy Luck
05.2021 - 09.2022

Music Intern

Broadway Baptist Church
05.2017 - Current

Bachelor Of General Studies - Music

University of Louisville

Standard Diploma -

Russellville High School

Similar Profiles

CREATE PROFILE
Philip Clemons