Phoenix Billick
Cynthiana
Summary
A hard-working and eager to learn trainer with expertise in customer service and money handling as well as food safety. Flexible when it comes not only to positions but also work times. Open availability with good work ethic and drive to be the best employee no matter the circumstances.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
02.2023 - 09.2024
- Ensured that all safety protocols were followed during training sessions.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Encouraged open communication between trainees and management throughout the learning process.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Adapted training approaches to accommodate individual learning needs.
- Led by example, upholding company policies and exemplifying desired behaviors.
Crew Member
McDonald's
05.2022 - 08.2022
- Restocked kitchen supplies including food products and utensils.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Upheld high standards of productivity and quality in operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
High School Diploma -
Harrison County High School
Cynthiana, KY05-2023
Skills
- Team leadership and supervision
- Delegating Work
- Team Leadership
- Active Listening
- Continuous Improvement
- Food safety understanding
- Complaint resolution
- Customer Service
- Technical knowledge
- Employee Training
- Opening and closing procedures
- Workplace Safety
- Cash Handling
- Product Knowledge
- Conflict resolution techniques
Timeline
Crew Trainer
McDonald's
02.2023 - 09.2024
Crew Member
McDonald's
05.2022 - 08.2022
High School Diploma -
Harrison County High School
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