Phyllis Long

• Planned and assigned workload to nursing staff to direct patient care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Created customized care plans, working with facility staff and families to assess and meet individual needs.
• Performed rounds to observe care and interview staff, residents, and families.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.

• Performed rounds to observe care and interview staff, residents, and families.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Identified department issues to recommend corrective actions.
• Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Established new policies and updated existing policies to improve standard of care for patients.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Case management for managed care residents.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Performed rounds to observe care and interview staff, residents, and families.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Identified department issues to recommend corrective actions.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Established new policies and updated existing policies to improve standard of care for patients.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

I worked at Kuttawa as Director of Nursing twice. Once from June 2014-2016 and again 2018-2019.

• Performed rounds to observe care and interview staff, residents, and families.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Identified department issues to recommend corrective actions.
• Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Evaluated work performance nursing of 60+personnel to determine wage increases and implement discipline.
• Established new policies and updated existing policies to improve standard of care for patients.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Filled in for Administrator for several months. Worked closely with managment company to keep facility running efficiently and safely.
• Established and implemented Covid policies and infection control policy for the facility.

Helped corporate management company with culture change and to establish new policies and procedures in response to a 27 IJ survey.

Rehired new staff and raised positivity regarding facility in the community.

Resident advocate. Worked closely with Ombudsman, APS, State Guardianship, and OIG.

• Performed rounds to observe care and interview staff, residents, and families.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Identified department issues to recommend corrective actions.
• Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Established new policies and updated existing policies to improve standard of care for patients.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.

• Complied with federal and state regulations for completion and coordination of RAI process.
• Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
• Assessed electronic medical record for required documentation to support MDS coding.
• Reviewed missing assessment reports and analyzed issues for leadership team.
• Set schedules for staff to start and complete MDS assessments and care plan meetings.
• Trained staff in correct techniques for completing and signing MDS assessments.
• Verified prompt and accurate completion of MDS activities for billing.
• Led weekly utilization review to go over recent clinical activities.
• Enforced strict data validation rules to maintain accuracy and completeness of clinical data.
• Case management for Managed Care Contracts

• Supervised and managed daily scheduling, tasking, and administration.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Collaborated with other healthcare professionals to provide quality patient care.
• Adminstered chemotherapy
• End of life care
• End of life counseling and support for patients and their families,
• Initiated the original Palliative Care Department as part of End of Life Program. Met with end of life residents all over hospital for counseling and support.
• Worked closely with physicians on pain and symptom management.