Pierce Brown
Henderson
Summary
Dynamic and customer-focused professional with experience at Mr. B's Pizza and Wings, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing reservations and optimizing guest flow, ensuring a seamless dining experience in high-pressure environments.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Mr. B's Pizza and WIngs
10.2024 - Current
- Greeted and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Coordinated with kitchen staff to ensure timely service and accurate orders.
- Maintained cleanliness and organization of host stand and dining area.
- Handled guest inquiries and complaints, providing effective resolutions to enhance satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
Merchandise Associate
Sureway
05.2024 - 10.2024
- Assisted in stocking merchandise and maintaining store organization.
- Supported inventory management through accurate labeling and product placement.
- Learned point-of-sale system for processing transactions efficiently.
- Collaborated with team members to enhance customer shopping experience.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
High School Diploma -
Henderson County High School
Henderson, KYSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Mr. B's Pizza and WIngs
10.2024 - Current
Merchandise Associate
Sureway
05.2024 - 10.2024
High School Diploma -
Henderson County High School
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