Polini Toepfert

• Receptionist; answers phone calls and documents customer’s information and requests
• Create and print flyers and provide estimates for potential projects
• File invoices, deposit checks, and provide financial spreadsheets.

• Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.
• Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation.
• Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
• Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.
• Provides crisis intervention to community groups traumatized by suicide.

Screening: Use X-ray machines, metal detectors, and other technology to identify dangerous objects in baggage, cargo, and on passengers.

Searching: Conduct physical searches of passengers and their property, including pat-downs.

Controlling access: Monitor terminal entry and exit points.

Interacting with the public: Provide directions and respond to inquiries.

Identifying threats: Prevent potential threats to transportation security, such as smuggling explosives or prohibited items.

• Case manager - conducted home visits with children and their families
• Referred clients to needed services and court-ordered.
• Identifying needs: Identifying people and communities who need help.
• Assessing needs: Evaluating clients' situations, strengths, and support networks to determine their goals.
• Helping clients: Assisting clients with challenges like illness, divorce, or unemployment.
• Advocating for resources: Researching and referring clients to community resources like food stamps, childcare, and healthcare.
• Responding to crises: Responding to crisis situations like child abuse and mental health emergencies.
• Monitoring clients: Monitoring clients' situations and following up to ensure they have improved.
• Maintaining records: Maintaining case files and records.
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• Process incoming and outgoing mail in the plant.

• Maintained custody and control of inmates/patients in custodial security setting for adults or performs related special assignments such as transportation, searches, etc., and performs other duties as required.
• Supervising inmates: Overseeing inmate activities, work assignments, and discipline.
• Conducting searches: Looking for contraband, such as weapons or drugs, in the facility and on people and property.
• Escorting inmates: Transporting inmates between jails, prisons, courtrooms, and other locations.
• Reporting incidents: Documenting the conduct of inmates and reporting any incidents.