Pooja Bhalla
Louisville
Summary
Accomplished management professional with 8 years of experience overseeing human resources programs, services, operations, and functions. Expertise in recruiting, hiring, policy enforcement, employee counseling, personnel growth, payroll management, and general administration. Skilled at improving internal processes and meeting project deadlines and budget constraints in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
HR Executive
Tata Consultancy Services Pvt. Ltd.
04.2024 - Current
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in Number% retention rate increase.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Directed hiring and onboarding programs for new employees.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Sales Lead - Apparel
Kohl's Department Stores
09.2017 - Current
- Currently working with Kohl’s Retail Store as a Sales Lead –Apparels wherein major responsibility includes driving sales and create a positive experience for the customers through relationships and product knowledge
- Ensure delivery of highest level of Customer Service supporting our “Yes We Can” culture
- Identifying opportunities to increase sales and communicates merchandising
- Evaluates and assesses workforce needs, able to lead work efforts and direct team members
- Advocates and executes all company customer service programs
- Maintains fitting rooms, sales floor and work areas according to Kohl's best practices
- Follows Kohl's best practices and standards
Asst. Manager – HR
Suntec Web Services Pvt. Ltd.
02.2010 - 06.2016
- Company Overview: Suntec is a complete IT-services company offering comprehensive services to enterprises across a wide range of platforms and technologies
- Primary areas of expertise are in providing quality, cost effective software/web development, Prepress and E-publishing, Legal Process outsourcing and outsourced IT/BPO (Non Voice) services to our clients in US, Canada, UK, Australia, Sweden, Germany, Norway, Switzerland and Singapore since the year1999
- Suntec has over450 global clients, ranging from Fortune500 companies to professional societies and associations, law firms, universities and government agencies
- Leading the HR team for the complete IT & ITES division, performing the functions as HR Leader for550+ employees with a team size of4 persons working under me
- Major responsibilities include:
- Ensure that HR is aligned to the business and assists in the growth of the organization
- Planning human resource requirements in consultation with head of HR department and conducting selection interviews
- Managing the complete recruitment life-cycle for sourcing the best talent entailing hiring of International Business Development team, Operations Head, Content Manager, Content Writers, Project Managers, Team Leader, Programmers (Asp.net, PHP), Web Designers, HTML & XML Programmers / Coders, Web Research and Data management team within the stretched time lines
- To understand business requirement and strategize the recruitment plan accordingly
- Drive various initiatives like referral system for effective and timely hiring
- Measuring team performance at every level and ensuring the team is working towards a common goal
- Managing Appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Reward Management
- Have been conducting individual performance reviews with the team members, providing them developmental feedbacks and guidance to help them improve self
- Proficient knowledge of the employee salary structure within the organization and the respective cost of talent in the market
- Being a part of the Payroll department for the proper salary break-ups, compensations, benefits, late logins etc
- Handling statutory compliances related PF, ESIC etc
- Coordinating in formulation & implementation of increment, incentive & other remuneration policies
- Work with the various competencies of HR (like Compensation & Benefits, Learning, Staffing, and Workforce Relations) to deliver HR solutions to the business unit
- Managed the preparation of the monthly manpower MIS and attrition reports for the management
- Handling various HR Operational activities like joining, induction, benefit administration, employee relations, grievance management, separations etc
- Streamlining/benchmarking and formulating various HR policies, guidelines, strategies and plans for the team members
- Conducting one to one sessions with employees to discuss their grievances and suggestions to make a better workplace, and periodic updation to the senior management without compromising on the confidentiality element
- Job profile:
Officer- HR
Vardhman Polytex Ltd.
07.2007 - 01.2009
- Handled recruitments at the junior level and the middle level
- Budget Preparation for the HR and different divisions for the year
- Implementation of SAP HR system
- Attendance management through SAP
- Employee record filing and maintenance manual and in SAP as well
- Conciliation of salary and other compliances with accounts department
- Grievance handling of the labour force(Female workers)
- Employee orientation, induction and joining formalities
- Training and development of employees at different level
- Organized and participated in various events held at Vardhman
- Annual appraisal report preparation under the guidance of AGM
- Communication and MIS to the management
- Ensuring alignment of HR with business policy
- Job Profile:
Education
Masters in Business Administration-HRM and Finance - undefined
Punjab Technical University
B.Tech - Computer Science
KUK University
Diploma in Software Technology - undefined
Aptech UAE center
All India Senior Secondary Examinations - undefined
CBSE
Skills
- Recruitment and hiring
- Onboarding and orientation
- Exit interviews
- Benefits administration
- Employee handbooks
- Human resources team leadership
- Internal communications
- Training programs
- Performance reviews
- Staffing regulatory compliance
- Employment law compliance
- Diversity and inclusion
- COBRA administration
- FMLA administration
Accomplishments
- Participated in SAP implementation and worked on SAP payroll.
Timeline
HR Executive
Tata Consultancy Services Pvt. Ltd.
04.2024 - Current
Sales Lead - Apparel
Kohl's Department Stores
09.2017 - Current
Asst. Manager – HR
Suntec Web Services Pvt. Ltd.
02.2010 - 06.2016
Officer- HR
Vardhman Polytex Ltd.
07.2007 - 01.2009
Masters in Business Administration-HRM and Finance - undefined
Punjab Technical University
B.Tech - Computer Science
KUK University
Diploma in Software Technology - undefined
Aptech UAE center
All India Senior Secondary Examinations - undefined
CBSE
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