Priscilla MacAdams
Dry Ridge
Summary
Resourceful and adaptable professional with a diverse background spanning technical recruiting, early childhood education, customer service, and sales. With over 4 years of experience in technical recruiting, 5 years in teaching, and 3 years in customer service and call center roles, I bring a unique blend of skills in leadership, employee development, and program management. Passionate about creating positive learning environments and building strong teams. Highly skilled in recruitment, curriculum development, customer engagement, and sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Childcare Director
The Salvation Army Covington Learning Center
10.2024 - Current
- Manage daily operations of the childcare center, including overseeing staff, curriculum, and child development programs
- Coordinate the enrollment of new students and ensure proper collection of tuition payments
- Hire and train new staff members to ensure quality childcare services are provided
- Create and implement age-appropriate curriculum and educational activities to meet state standards
- Foster a positive learning environment by engaging with parents, staff, and students
Registered Behavioral Health Therapist (RBT)
Cultivate Behavioral Health
11.2023 - 05.2024
- Worked with children with special needs, providing therapy and educational support
- Implemented behavior intervention plans and recorded progress toward treatment goals
- Collaborated with other healthcare professionals and families to ensure comprehensive care for children
Retail Sales Consultant
AT&T
07.2022 - 07.2023
- Provided customers with solutions for their mobile and internet needs, ensuring customer satisfaction through effective communication and product knowledge
- Assisted with sales transactions, up-sold products, and maintained an organized store environment
- Trained new employees on sales techniques and customer service practices
- Met and exceeded sales targets, contributing to the store's overall performance
Preschool Teacher
Center for Children
08.2021 - 06.2022
- Developed and delivered age-appropriate lesson plans for preschool-aged children
- Promoted a positive learning environment that encouraged social, emotional, and cognitive development
- Collaborated with other educators to improve teaching strategies and student outcomes
- Provided ongoing feedback and progress reports to parents and guardians
Customer Service & Inventory Associate
Target
01.2018 - 07.2021
- Assisted customers with inquiries, provided product recommendations, and ensured a positive shopping experience
- Managed store inventory, restocked shelves, and maintained store appearance
- Contributed to team efforts in achieving sales targets and maintaining customer satisfaction
- Assisted in the organization of product displays and zoning for ease of access
Sales and Marketing Representative
Vector Marketing
01.2017 - 01.2018
- Conducted remote sales and marketing for Cutco knives, generating new leads and maintaining customer relationships
- Provided exceptional customer service, ensuring customer satisfaction and repeat business
- Managed a personal sales territory, achieving sales goals and meeting performance targets
Director
Brighten Center Learning
- Managed daily operations of the learning center, ensuring high-quality education and student care
- Recruited and trained new staff members, focusing on building a dedicated and qualified team
- Developed strategies for student enrollment and retention, increasing student numbers during tenure
- Coordinated parent-teacher conferences and other events to foster community involvement
Education
Bachelor of Science - Early Childhood Education
University of Kentucky
01.2024
High School Diploma -
Boone County High School
Skills
- Applicant Tracking Systems (ATS)
- CRM Software
- Microsoft Office Suite
- Cold call
- Communication Tools
- Customer Service
- Special Education Programs
- Sales & Marketing Tools
- Curriculum development
- Staff recruitment
- Employee training
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Data organization
- Staff hiring
- Child development expertise
Certification
- Registered Behavioral Technician (RBT)
- SafeServ Certified
- First Aid/CPR
Skills And Tools
[List systems you've worked with, e.g., Greenhouse, Lever, Workday], [e.g., Salesforce, Zendesk], Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides), Slack, Zoom, Microsoft Teams, [List any relevant programs or tools you have used for children with special needs], [e.g., CRM software used in remote sales at Vector Marketing]
Timeline
Childcare Director
The Salvation Army Covington Learning Center
10.2024 - Current
Registered Behavioral Health Therapist (RBT)
Cultivate Behavioral Health
11.2023 - 05.2024
Retail Sales Consultant
AT&T
07.2022 - 07.2023
Preschool Teacher
Center for Children
08.2021 - 06.2022
Customer Service & Inventory Associate
Target
01.2018 - 07.2021
Sales and Marketing Representative
Vector Marketing
01.2017 - 01.2018
Director
Brighten Center Learning
Bachelor of Science - Early Childhood Education
University of Kentucky
High School Diploma -
Boone County High School