Priya Khand
George Town,GT
Summary
Dynamic and dedicated professional with extensive experience at Cafe Del Sol, excelling in guest service and upselling. Proven ability to enhance customer satisfaction through exceptional food presentation and complaint handling. Skilled in inventory management and fostering teamwork, ensuring a clean and efficient café environment. Committed to delivering high-quality service and maintaining safety standards.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Cafe Del Sol
03.2023 - Current
- Opening and Closing Cafe according to the shift.
- Handling POS, Cash Register, Coffee Bar, Pastries and Sandwich Stations.
- Prepare and set up Coffee Bar (Brewing Coffee, Setting up Chairs and Tables and Checking cafe for smooth operation) in opening shift, cleaning and stocking ( Coffee Beans, To Go Coffee Cups, Frappe Powders, Flavor Syrups and Sauce, Milk) in the closing shift.
- Like Coffee Bar, setting up Sandwich station (Checking Oven, Smart setup for sandwich, Checking Breads and Pastries) in the morning and Cleaning (Oven, trays, Chopping boards and all the utensils used for sanitation) and Stocking Sandwich station ( Cutting Vegetables, Re-filling Dressings and Sauces, Packing Breads, refilling pastries) in closing.
- Doing stocking on first in first out method.
- Not only Taking orders for Pastries, Coffee and Sandwich, but also recommend more products to up sell.
- Training new comers on every station.
- Report ongoing sell and customer folow activity to Manager.
Caregiver
AAA Caregiver
12.2022 - 02.2023
- Provided compassionate support to clients, ensuring comfort and well-being in daily activities.
- Assisted with personal care tasks, promoting dignity and respect for individual needs.
- Administered medication and managed health monitoring for clients as prescribed by healthcare professionals.
- Developed individualized care plans in collaboration with families, enhancing client satisfaction and quality of life.
- Maintained a clean and safe living environment, adhering to health and safety regulations consistently.
Barista and Server
Lekali Coffee House
07.2018 - 09.2022
- Prepared high-quality espresso drinks and specialty beverages to meet customer preferences.
- Operated coffee brewing equipment and maintained cleanliness of workstations for optimal efficiency.
- Provided exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Assisted in training new staff on beverage preparation and point-of-sale systems.
- Managed inventory levels and restocked supplies to ensure uninterrupted service during peak hours.
- Implemented best practices for food safety and sanitation compliance within the café environment.
- Collaborated with team members to create a welcoming atmosphere, fostering community engagement.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Skills
- Guest service
- Team worker
- Flexible schedule
- Upselling
- Order accuracy
- Safe food handling
- Inventory management
- Food presentation
- Complaint handling
Languages
English
Nepali
Hindi
Timeline
Food and Beverage Server
Cafe Del Sol
03.2023 - Current
Caregiver
AAA Caregiver
12.2022 - 02.2023
Barista and Server
Lekali Coffee House
07.2018 - 09.2022
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