Pulak Kumar Saha
East End,Cayman Islands
Summary
Experienced IT professional with extensive expertise in Windows environments, Proficient in assembling, installation, formatting, repairing, and troubleshooting hardware and software. Skilled in network troubleshooting, operating systems management, database management, and cybersecurity fundamentals. Adept at software configuration and hardware installation. Committed to leveraging technical skills to enhance system performance and security.
Organised Administrative Assistant with knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy.
Overview
12
12
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification
Work History
Admin Assistant - IT
Health City Cayman Islands Ltd
East End, Cayman Islands
07.2023 - 02.2025
- Interacted professionally with clients providing excellent service at all times.
- Organised client meetings, prepared agendas and took detailed minutes.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Updated company databases by inputting new employee contact information and employment details.
- Migrated data safely between servers without loss of information.
- Coordinated with stakeholders for robust system design.
- Assisted in budget planning, reduced IT expenditure.
- Led team in software development, enhanced product quality.
- Developed user-friendly interfaces with intuitive navigation features.
- Assisted with budget preparations enabling effective financial planning.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Facilitated internal communication.
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
- Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
- Resolved complex software issues by utilising advanced troubleshooting techniques.
- Ensured peak system operation through regular maintenance and diagnostics.
- Performed root cause analysis of recurring issues, leading to long-term solutions.
- Identified bugs in applications, resulting in smoother operations post-fixing.
- Maintained an inventory of all software licenses; ensured compliance with legal requirements.
- Supported software updates and rollouts with thorough testing, minimising operational disruption.
- Minimised system downtime through regular maintenance and servicing.
- Tested software to assess and verify capabilities in line with business requirements.
- Analysed software and systems performance to enable continuous process improvements.
- Led end-user testing and documentation for reduced issues during development and rollout.
- Used in-depth Microsoft applications knowledge to enable smooth rollouts.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Delivered reliable, high quality technical support to average of 25-30 users daily.
- Working Applications & Projects - ATHMA HIS(Hospital Information System) & RIS(Radiology Information System) , ATHMA LIS (Lab Information System), Patient portal AMS & HCCI Connect , KIosk implementation , Payment through Patient portal App , EMR module digitalization ,Ticketing Tools , Spphire Tools , SAP tools ,Application release UAT & Production Test , All Application Task release plan scheduling Etc.
Technical lead
Narayana Super specialty Hospital (A unit Of Narayana Health LTD)
Guwahati, India
12.2013 - 07.2023
- Developed contingency plans to deal with potential IT crises, minimising business disruptions.
- Spearheaded the integration of disparate systems for increased operational efficiency.
- Ensured seamless network connectivity by performing regular maintenance tasks.
- Implemented cyber security measures to safeguard company data.iN
- Networked at industry seminars to build strategic business relationships.
- Monitored and updated software certifications for full compliance.
- Observed workflow to establish system development priorities.
- Sourced new and emerging technologies to optimise information services.
- Led information and communications strategy development.
- Controlled department budgets by sourcing cost-effective solutions.
- Liaised with service users to ascertain necessary system improvements.
- Liaised with service users and business managers to meet computing requirements
- Negotiated cost-efficient prices with vendors for new systems and services.
- Advised on Information and communications technology policy and process improvements.
- Recommended upgraded technologies to meet evolving business requirements.
- Assessed system performance to advise on possible updates and improvements.
- Analysed system and software requirements to meet operational needs.
- Maintained system security through regular testing and servicing.
- Managed technology resources within department budgets.
- Installed new technologies without disrupting workflow.
- Upgraded hardware and software regularly for optimised systems performance.
- Diagnosed and troubleshot software and hardware faults in person and by phone.
- Conducted regular system audits, maintaining high standards of compliance.
- Led development of strategic IT plans with a focus on business alignment.
- Implemented risk management policies to enhance data security protocols.
- Led a cross-functional team to develop a new software product.
- Tested functionality of applications before roll-out ensuring user-friendly interface.
- Integrated latest technologies into existing systems to stay competitive in industry trends.
- Coordinated with other departments to align IT objectives with overall business goals.
- Troubleshot complex software issues and provided timely solutions.
- Managed vendor relations and negotiated contracts for optimal resource allocation and cost savings.
- Developed an efficient code deployment system for faster delivery times.
- Oversaw migration of data from legacy systems, ensuring smooth transition with minimal disruptions.
- Adopted cybersecurity best practices reducing vulnerability to cyber threats.
- Optimised system performance through regular monitoring and proactive maintenance activities.
- Enhanced user experience by focusing on front-end development improvements.
- Measured productivity to identify bottlenecks and implement improvements.
- Trained new and junior staff in Clinical & Non Clinical Departments.
- Tested hardware and software products against set specifications.
- Oversaw budgets, designating funds strategically for maximum ROI.
- Tested function of peripheral equipment and completed quality repairs.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Updated and improved web pages for relevancy and accuracy.
- Maintained internet and intranet websites to maximise reliability and usability.
- Delivered reliable, high quality technical support to average of 30nos. users daily.
- Installed new software for users and monitored version and patch update requirements.
- Established and troubleshot network and data communications systems.
- Followed manufacturing instructions and design specifications when completing repairs.
- Supported loading of peripheral equipment with selected materials.
- Working Applications -ATHMA HIS , Hinai View & Hinai Web (ICT Health) HIS & RIS PACS ,Microsoft Office 365 (Mail Could Server) Resolute 360, Sap, Oracle,HIS, RIS, PACS. All Hardware, Networking , EPABX helpline , Sound System , Projector Handling, Windows Local Server & Cloud Server Domain Sever Etc. Assembling, software installation, troubleshooting, maintains, internet sharing, Ip address & subnetting, configure wireless, network structure, network security , Sep Server , Virtual Server , Antivirus & domain, Active Directory , AV deployment with Windows & Linux environment. Operating System : Windows Environment – Win 7/8/10/11
Customer Support Engineer
HCL Info systems LTD
Shillong , Meghalaya , India
02.2013 - 11.2013
- Delivered high-quality service in line with company standards for improved brand reputation.
- Meticulously documented all interactions and steps taken during issue resolution, aiding future reference and constant improvement of the process flow.
- Maintained up-to-date knowledge about emerging technological trends relevant to our products and services.
- Prioritised tasks effectively during peak hours to maintain excellent levels of service quality.
- Boosted product usability by identifying and resolving software bugs.
- Conducted routine checks on customer systems to prevent potential issues before they occurred.
- Addressed urgent client concerns promptly, preventing potential escalations and dissatisfaction.
- Streamlined support processes, resulting in faster response times for customers.
- Resolved customer queries by providing prompt and accurate support.
- Improved customer satisfaction with diligent troubleshooting of technical issues.
- Enhanced system performance to improve client satisfaction.
- Applied comprehensive knowledge of company products for enhanced customer experience.
- Managed complex support tickets, leading to efficient problem resolution.
- Consistently achieved required SLAs and updated client systems to reflect actual work done in real time.
- Supported clients through professional telephone and email correspondence.
- Proactively identified potential areas of improvements in our technical support services based on customer feedback data analysis.
- Working Clients - All Banks (SBI, CANARA, OBC, CETRAL, OVERSEAS, PNB etc.) Most Of Govt Offices (Office of accounts & general, Shillong, Meghalaya, EPFO, Deputy Director General & Foreign Trade, Regional Training Institute, Etc.)
Education
Desktop Publishing (DTP) -
Community Information Centre
Rangapara, AssamTally ERP 9 - Finance & Accounting
Tally Academy
Guwahati, AssamB.Com - Human resources, Marketing, Cost Management Honors
Guwahati University
Higher secondary - undefined
Assam Higher Secondary Educational Council
High School Leaving Certificate - undefined
SEBA Board
Master of Business Administration - Information Technology
Sikkim Manipal University
Diploma in Computer Application - Paint, Word pad, Ms-Word, Ms-Excel, Ms-power point, Dos, HTML & internet.
Community Information Centre
Rangapara, AssamSkills
- Windows Environment - Win 7/8/10/11
- Linux Environment - Ubuntu 144 /Mint 17
- Assembling, Installation, formatting, repairing, troubleshooting
- Network troubleshooting
- Hardware installation
- Software configuration
- Operating systems expertise
- Database management
- Cybersecurity fundamentals
Certification
- Cybersecurity Attack and Defense Fundamentals, EC Council (Coursera), 05/26/24
- Network Defense Essentials (NDE), EC Council (Coursera), 04/29/24
- Ethical Hacking Essentials (EHE), EC Council (Coursera), 04/28/24
- Leadership Communication for Maximum Impact: Storytelling, Coursera, 05/01/24
- BLS (Basic Life Support Training), Narayana Super Specialty Hospital, Amingaon, Guwahati
- Basics of Cloud Computing, Manipal Global Education Pvt. Ltd, Bangalore, 08/01/17
Affiliations
- Cricket , Football , Singing ,
Languages
English
Hindi
Assamese
Bengali
Global Certification
- Microsoft Certified Solutions Associate (MCSA)
- 1. Windows Server 2008 Active Directory, Configuring (Exam 70-640) Certification No E436-0121
- 2. Windows Server 2008 Network Infrastructure, Configuring (Exam 70-642) Certification No E748-8430
- 3. Windows Server 2008, Server Administrator (Exam 70-646) Certification No E748-8429
- Cisco CertifiedNetworking Associate (CCNA) Cisco ID – CSCO13201994 Exam Number – 200-125
Personal Details
- Date of birth: 12/04/89
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
- Passport No - M9690924
- Permanent Address - Netaji Sub hash Road Near CPIM office, w.no-3, Po-Rangapara, District: - Sonitpur, Assam Pin: - 784505
Timeline
Admin Assistant - IT
Health City Cayman Islands Ltd
07.2023 - 02.2025
Technical lead
Narayana Super specialty Hospital (A unit Of Narayana Health LTD)
12.2013 - 07.2023
Customer Support Engineer
HCL Info systems LTD
02.2013 - 11.2013
Tally ERP 9 - Finance & Accounting
Tally Academy
Higher secondary - undefined
Assam Higher Secondary Educational Council
High School Leaving Certificate - undefined
SEBA Board
- Cybersecurity Attack and Defense Fundamentals, EC Council (Coursera), 05/26/24
- Network Defense Essentials (NDE), EC Council (Coursera), 04/29/24
- Ethical Hacking Essentials (EHE), EC Council (Coursera), 04/28/24
- Leadership Communication for Maximum Impact: Storytelling, Coursera, 05/01/24
- BLS (Basic Life Support Training), Narayana Super Specialty Hospital, Amingaon, Guwahati
- Basics of Cloud Computing, Manipal Global Education Pvt. Ltd, Bangalore, 08/01/17
Desktop Publishing (DTP) -
Community Information Centre
B.Com - Human resources, Marketing, Cost Management Honors
Guwahati University
Master of Business Administration - Information Technology
Sikkim Manipal University
Diploma in Computer Application - Paint, Word pad, Ms-Word, Ms-Excel, Ms-power point, Dos, HTML & internet.
Community Information Centre
Similar Profiles
MOHD FOUZANMOHD FOUZAN
NA at HEALTH CITY CAYMAN ISLANDSNA at HEALTH CITY CAYMAN ISLANDS
Fijil ThanikkalFijil Thanikkal
Critical Care Registered Nurse at Health City Cayman Islands (JCI)Critical Care Registered Nurse at Health City Cayman Islands (JCI)
VINOTH KANNA VIJAYARAMANVINOTH KANNA VIJAYARAMAN
PHYSIOTHERAPIST at HEALTH CITY CAYMAN ISLANDSPHYSIOTHERAPIST at HEALTH CITY CAYMAN ISLANDS