Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Reference
Timeline
Generic
P. Yulina Eka Sari

P. Yulina Eka Sari

George Town,Grand Cayman

Summary

Dedicated professional with a strong work ethic and expertise in technical troubleshooting and conflict resolution. Demonstrates effective communication and team collaboration skills, supported by proficiency in property management systems such as Opera and Hotsos. Committed to professional reliability and continuous learning, with a career goal of advancing within the property management sector.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Room Front of House

Kimpton Seafire Resort + Spa
02.2025 - Current
  • Consistently met tight deadlines for task completion, ensuring operational efficiency.
  • Maintained high performance standards in a leadership role, guiding team members effectively.
  • Covered roles of night auditor.
  • Handled guest complaints, resolving issues promptly and professionally.
  • Coordinated check-in and check-out processes to optimise guest satisfaction.
  • Prepared for guest arrivals and departures, improving overall experience quality.
  • Trained team members on essential procedures to deliver exceptional service.
  • Acquired new skills to boost productivity across various tasks.
  • Maintain thorough knowledge of all fire safety and emergency procedures.

Room Front of House

Hotel Indigo Grand Cayman
03.2024 - 03.2025
  • Executed daily duties with accuracy and efficiency.
  • Acquired and applied new skills to enhance productivity.
  • Delivered tasks consistently within tight deadlines.
  • Exhibited professionalism, respect, and a cooperative attitude in all interactions.
  • Covered roles of night auditor, room controller, and reservation.

Guest Service Team Leader

Grand Hyatt Bali
01.2023 - 03.2024
  • Supervised operations to ensure seamless functionality and guest satisfaction during check-in and check-out.
  • Assisted team members in addressing complaints, reporting incidents, and managing guest inquiries throughout stays.
  • Prepared for guest arrivals and departures, enhancing overall experiences.
  • Ensured team members comprehended necessary procedures to provide exceptional guest experiences.

Guest Service Officer

Grand Hyatt Bali
03.2022 - 12.2022
  • Handled guest complaints and special requests to enhance satisfaction.
  • Managed telephone operations and reservations using extranet systems.
  • Assisted guests during check-in and check-out processes, ensuring smooth transitions.
  • Coordinated with departments to prepare for each reservation effectively.

Front Desk Agent

Hilton Garden Inn Bali
07.2018 - 03.2022

Receptionist

HardRock Hotel Bali
07.2012 - 06.2014

Education

High School Diploma -

SMA Dharma Praja
Denpasar, Indonesia

Skills

  • Effective communication
  • Professional reliability
  • Conflict resolution
  • Technical troubleshooting
  • Strong work ethic
  • Team collaboration
  • Quick learner
  • Property management systems (Opera, VHP, Hotsos, Mycros, Reserved, Infrasys, Ipool, Avero, DocMX, Kipsu)
  • Microsoft Office proficiency

Accomplishments

  • Top enroller, Kimpton Seafire Resort +spa, April - July 2025
  • 2nd top upseller of the year 2024, Hotel Indigo Grand Cayman
  • 2nd top upseller, Hotel Indigo Grand Cayman, December 2024
  • Top enroller, Hotel Indigo Grand Cayman, May 2024
  • 2nd top upseller, Hotel Indigo Grand Cayman, May 2024
  • Top Upseller, Grand Hyatt Bali, May 2022
  • Top Enroller, Hilton Garden Inn Bali, February 2019
  • MC for 100 Years Hilton Anniversary (Bali Cluster Town Hall), March 2019
  • Best of HEARTS of 2019, Hilton Garden Inn Bali, August 2019
  • Top Upseller, HardRock Hotel Bali, 2013

Certification

Pre-opening team at Hotel Indigo Grand Cayman

Reference

  • Eka Adinata, Former Front Office Manager at Hilton Garden Inn Bali, +62 81 353350811, seadinata@yahoo.com
  • Ninik Purwanti, Front Office Manager at Grand Hyatt Bali, +62 81 586000074, Ninik.purwanti@hyatt.com

Timeline

Room Front of House

Kimpton Seafire Resort + Spa
02.2025 - Current

Room Front of House

Hotel Indigo Grand Cayman
03.2024 - 03.2025

Guest Service Team Leader

Grand Hyatt Bali
01.2023 - 03.2024

Guest Service Officer

Grand Hyatt Bali
03.2022 - 12.2022

Front Desk Agent

Hilton Garden Inn Bali
07.2018 - 03.2022

Receptionist

HardRock Hotel Bali
07.2012 - 06.2014

High School Diploma -

SMA Dharma Praja

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P. Yulina Eka Sari