Quentasia Lee

School youth counselor supports adolescent students by addressing academic, social, emotional, and behavioral challenges to promote academic success and overall mental well-being. Working within school settings, they provide counseling, crisis intervention, and mentorship, while developing individualized support plans to help students achieve personal and educational goals while logging daily reports on clients progress and specific incidents tailored to the individual.

• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Maintained relationships with countless long-term clients.

• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.