Quenton Bose-Pfeiff
Park Hills
Summary
Dynamic leader with a proven track record at Menards, enhancing team performance and customer satisfaction through effective coaching and exceptional service. Skilled in process improvement and workplace safety, adept at leveraging MS Office for operational efficiency. Demonstrates strong decision-making and customer engagement abilities, driving significant improvements in store operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Associate
Sam's Club
Warehouse Worker
Amazon Air
06.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 49 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Store Manager
Family Dollar
06.2019 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Department Manager
Menards
01.2019 - 05.2020
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
Warehouse Worker
Fed Ex Ground
03.2018 - 01.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Associate
Office Depot Inc
07.2017 - 01.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma - General Studies
Lloyd Memorial High School
Erlanger, KY05.2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Issue resolution
- MS office
- Performance improvement
- Process improvement
Certification
Forklift certification
Timeline
Warehouse Worker
Amazon Air
06.2022 - Current
Assistant Store Manager
Family Dollar
06.2019 - 05.2020
Assistant Department Manager
Menards
01.2019 - 05.2020
Warehouse Worker
Fed Ex Ground
03.2018 - 01.2019
Associate
Office Depot Inc
07.2017 - 01.2018
Associate
Sam's Club
High School Diploma - General Studies
Lloyd Memorial High School
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