Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quincy Monroe

Bowling Green

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
04.2024 - 04.2025
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Sales Associate

Best Buy
10.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Manager

The Mint Gaming Hall
11.2023 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Assistant Store Manager

Champs Sporting Goods
03.2019 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Clinical Supply Specialist

Vanderbilt Children's Hospital
05.2020 - 12.2021
  • Organized reprocessed items on shelves and rotated stock using first-in and first-out (FIFO) method.
  • Reviewed medical supply needs periodically, anticipating potential shortages before they could impact patient care negatively.
  • Ensured timely delivery of medical supplies by collaborating with vendors and maintaining strong relationships.
  • Participated in emergency preparedness drills to ensure seamless access to critical supplies during unforeseen events.
  • Established a system for tracking expiration dates, reducing instances of expired or unusable materials in stock.
  • Documented and validated chemicals testing and compliance with requirements for full validation of disinfection processes.
  • Maintained accurate records of all clinical supply transactions, ensuring accountability and transparency within the department.
  • Managed the disposal process of outdated or damaged products, adhering to regulatory guidelines surrounding biohazardous waste removal.

Education

Associate of Arts - Music Composition

Volunteer State Community College
Gallatin, TN
05-2021

High School Diploma -

Hunters Lane High School
Nashville, TN
05-2019

Skills

  • Mobile device oversight
  • Customer engagement
  • Effective communication
  • Problem-solving skills
  • Accurate data entry
  • Client engagement
  • Effective conflict resolution
  • Relationship building
  • Proficient in computer applications
  • Conflict resolution
  • Payment transaction oversight
  • Product knowledge
  • Order processing
  • Team development
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Operations management
  • Experienced with Microsoft Office applications
  • Calendar management
  • Financial analysis

Certification

  • First Aid/CPR Certified

Timeline

Mobile Expert

T-Mobile
04.2024 - 04.2025

Manager

The Mint Gaming Hall
11.2023 - 01.2024

Sales Associate

Best Buy
10.2023 - 06.2024

Clinical Supply Specialist

Vanderbilt Children's Hospital
05.2020 - 12.2021

Assistant Store Manager

Champs Sporting Goods
03.2019 - 10.2023

Associate of Arts - Music Composition

Volunteer State Community College

High School Diploma -

Hunters Lane High School

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Quincy Monroe