RACHEAL BENNETT
Irvington
Summary
Personable and organized with knack for planning and coordination. Understanding of scheduling principles. Capable of optimizing workflows to enhance efficiency and meet organizational goals. Providing customer support in trouble shooting and helping to find effective solutions to the
customers problems. Specialize in working in high stress environment and remaining professional with a positive attitude. Skilled in multi-phone line experience and front desk
service.
Overview
8
8
years of professional experience
Work History
Scheduler Specialist
Caretenders Home Health
11.2023 - Current
- Maintained high levels of customer satisfaction through scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
- Responded to customer requests for products, services, and company information.
- Supervised and managed felid employees and office employees supplies on a day to basis.
- Ran reports on data for worker productivity, agent summary, and orders daily.
Veterinary Technician
Midway Veterinary Clinic
04.2021 - 11.2023
- Restrained animals to protect veterinarians from potential harm.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
Veterinary Receptionist
Midway Veterinary Clinic
04.2019 - 04.2021
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Veterinary Technician
ROE & BURKE VETERINARY
03.2018 - 04.2019
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
Retail Sales Associate Cashier
Tractor Supply
11.2016 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Increased sales through effective up-selling and cross-selling techniques.
- Resolved customer complaints with empathy and professionalism.
Education
High School Diploma -
BECKINRIDGE COUNTY HIGHSCHOOL
BRECKINRIDGE COUNTY KY05-2017
Skills
- Recordkeeping
- Customer service
- Computer skills
- Sorting and categorizing
- Telephone etiquette
- Organizational skills
Timeline
Scheduler Specialist
Caretenders Home Health
11.2023 - Current
Veterinary Technician
Midway Veterinary Clinic
04.2021 - 11.2023
Veterinary Receptionist
Midway Veterinary Clinic
04.2019 - 04.2021
Veterinary Technician
ROE & BURKE VETERINARY
03.2018 - 04.2019
Retail Sales Associate Cashier
Tractor Supply
11.2016 - 03.2018
High School Diploma -
BECKINRIDGE COUNTY HIGHSCHOOL
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