Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Racheal Briggs

Louisville

Summary

Dedicated customer service representative with proven problem-solving skills, adept at resolving inquiries and enhancing customer satisfaction. Experienced in team collaboration and data management.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
Louisville, KY
08.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained up-to-date knowledge of products and services to provide accurate information.
  • Assisted customers in troubleshooting technical issues with devices and services.
  • Processed orders, returns, and exchanges efficiently using CRM software.

General Manager

McDonald's Restaurant
Louisville, KY
01.2013 - 08.2023
  • Led weekly staff meetings to discuss performance metrics, operational challenges, and improvement strategies.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.

Customer Service Representative

Kelly Services
Louisville, KY
06.2010 - 01.2013
  • Facilitated customer feedback collection to enhance service quality and user experience.
  • Collaborated with team members to streamline workflows and improve response times.
  • Trained new staff on company policies and customer service best practices.
  • Monitored service metrics to identify areas for continuous improvement in support operations.

Education

Business Administration

Jefferson Community And Technical College
Louisville, KY
07-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

    with -in two years promoted to CSR 111

    and recently added to Presidents Club

Timeline

Customer Service Representative

Consumer Cellular
08.2023 - Current

General Manager

McDonald's Restaurant
01.2013 - 08.2023

Customer Service Representative

Kelly Services
06.2010 - 01.2013

Business Administration

Jefferson Community And Technical College
Racheal Briggs