Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Ashcraft

Bowling Green

Summary

Dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Purchasing, Travel, & Logistics Assistant

MJ Exteriors Corp.
12.2024 - Current
  • Sent material order lists to vendors for assigned projects, reviewed to ensure accuracy, then placed order and scheduled delivery to job site address.
  • Tracked material shipments from time ordered until delivery, updating project managers and other management, ensuring proper delivery to job site address as scheduled.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Worked with vendors to schedule daily/weekly pickups and deliveries.
  • Coordinated with project managers and vendors on both ordering shortage and returning extra materials for projects.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with vendors and project managers.
  • Learned and adapted quickly to new technology and software applications.
  • Managed and coordinated lodging arrangements for crew members at varying locations for assigned projects.
  • Purchased, ordered, and/or picked up office supplies and equipment as needed or requested.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Performed Data Entry duties in contributing to setting up inventory, customer, and vendor lists within a new ERP system.
  • Completed various administrative and personal assistant tasks for Operations Manager, CEO/President, and COO.

Administrative Assistant & Inside Sales

Wholesale Vinyl & Aluminum, Inc.
12.2021 - 12.2024
  • Answer multi-line phone system, route calls, deliver messages to staff, and greet visitors
  • Manage filing system, enter data and complete other clerical tasks
  • Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy
  • Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
  • Transferred inventory items, clientele information, billing, etc. from old computer system to new computer system
  • Trained in and researched technical information for selling vinyl siding, soffit, and correlating accessories
  • Assist with and enter stock orders, special orders, and quotes for customers (contractors, building suppliers, and home owners) into system and file in corresponding pick up or delivery folder
  • Handle and enter payment for customer orders/invoices
  • Maintain warehouse inventory of vinyl siding, soffit, and correlating accessories by regular item stock check in system, then creating and submitting purchase orders to manufacturer
  • Contact manufacturers for item availability, pricing, and ETA for customer orders and/or quotes via phone or email
  • Organize, enter, and file miscellaneous billing in accounts payable
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Performed annual warehouse inventory count with coworkers for system accuracy and productivity

Personal Shopper

Shipt
07.2021 - 11.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Personal Shopper

Instacart
02.2021 - 11.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Administrative Assistant & Receptionist

David Arthur Consultants, Inc.
06.2016 - 03.2020
  • Answer multi-line phone system, route calls, deliver messages to staff, and greet visitors
  • Use computers for various applications, such as database management or word processing
  • Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Prepare and mail checks
  • Order and dispense office supplies
  • Receive payment and record receipts for services
  • Transmit information or documents to customers, using computer, mail, or fax machine

Sales Associate

T.J. Maxx
09.2014 - 07.2017
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Suggest specific product purchases to meet customers' needs
  • Stock shelves with products
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Exchange merchandise for customers and accept returns
  • Bag or package purchases, and wrap gifts
  • Clean shelves, counters, and tables
  • Ticket, arrange and display merchandise to promote sales.

Education

Graphic And Digital Design

Monroe County Community College
Monroe, MI
04-2018

Liberal Arts

Monroe County Community College
Monroe, MI
12-2017

High School Diploma - undefined

Monroe High School
Monroe, Michigan
05.2016

Skills

  • Clerical/Administrative
  • Customer Service
  • Microsoft Office
  • Marketing
  • Writing
  • Responsibility
  • Attention to Detail
  • Emotional Intelligence
  • Creativity
  • Organization
  • Communication
  • Team Work

Timeline

Purchasing, Travel, & Logistics Assistant

MJ Exteriors Corp.
12.2024 - Current

Administrative Assistant & Inside Sales

Wholesale Vinyl & Aluminum, Inc.
12.2021 - 12.2024

Personal Shopper

Shipt
07.2021 - 11.2021

Personal Shopper

Instacart
02.2021 - 11.2021

Administrative Assistant & Receptionist

David Arthur Consultants, Inc.
06.2016 - 03.2020

Sales Associate

T.J. Maxx
09.2014 - 07.2017

High School Diploma - undefined

Monroe High School

Graphic And Digital Design

Monroe County Community College

Liberal Arts

Monroe County Community College

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Rachel Ashcraft