Rachel Ashcraft
Bowling Green
Summary
Dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Purchasing, Travel, & Logistics Assistant
MJ Exteriors Corp.
12.2024 - Current
- Sent material order lists to vendors for assigned projects, reviewed to ensure accuracy, then placed order and scheduled delivery to job site address.
- Tracked material shipments from time ordered until delivery, updating project managers and other management, ensuring proper delivery to job site address as scheduled.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with vendors to schedule daily/weekly pickups and deliveries.
- Coordinated with project managers and vendors on both ordering shortage and returning extra materials for projects.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with vendors and project managers.
- Learned and adapted quickly to new technology and software applications.
- Managed and coordinated lodging arrangements for crew members at varying locations for assigned projects.
- Purchased, ordered, and/or picked up office supplies and equipment as needed or requested.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed Data Entry duties in contributing to setting up inventory, customer, and vendor lists within a new ERP system.
- Completed various administrative and personal assistant tasks for Operations Manager, CEO/President, and COO.
Administrative Assistant & Inside Sales
Wholesale Vinyl & Aluminum, Inc.
12.2021 - 12.2024
- Answer multi-line phone system, route calls, deliver messages to staff, and greet visitors
- Manage filing system, enter data and complete other clerical tasks
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
- Transferred inventory items, clientele information, billing, etc. from old computer system to new computer system
- Trained in and researched technical information for selling vinyl siding, soffit, and correlating accessories
- Assist with and enter stock orders, special orders, and quotes for customers (contractors, building suppliers, and home owners) into system and file in corresponding pick up or delivery folder
- Handle and enter payment for customer orders/invoices
- Maintain warehouse inventory of vinyl siding, soffit, and correlating accessories by regular item stock check in system, then creating and submitting purchase orders to manufacturer
- Contact manufacturers for item availability, pricing, and ETA for customer orders and/or quotes via phone or email
- Organize, enter, and file miscellaneous billing in accounts payable
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Performed annual warehouse inventory count with coworkers for system accuracy and productivity
Personal Shopper
Shipt
07.2021 - 11.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Personal Shopper
Instacart
02.2021 - 11.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Administrative Assistant & Receptionist
David Arthur Consultants, Inc.
06.2016 - 03.2020
- Answer multi-line phone system, route calls, deliver messages to staff, and greet visitors
- Use computers for various applications, such as database management or word processing
- Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Conduct searches to find needed information, using such sources as the Internet
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Prepare and mail checks
- Order and dispense office supplies
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or fax machine
Sales Associate
T.J. Maxx
09.2014 - 07.2017
- Keep areas neat while working and return items to correct locations following demonstrations
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
- Stock shelves with products
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables
- Ticket, arrange and display merchandise to promote sales.
Education
Graphic And Digital Design
Monroe County Community College
Monroe, MI04-2018
Liberal Arts
Monroe County Community College
Monroe, MI12-2017
High School Diploma - undefined
Monroe High School
Monroe, Michigan05.2016
Skills
- Clerical/Administrative
- Customer Service
- Microsoft Office
- Marketing
- Writing
- Responsibility
- Attention to Detail
- Emotional Intelligence
- Creativity
- Organization
- Communication
- Team Work
Timeline
Purchasing, Travel, & Logistics Assistant
MJ Exteriors Corp.
12.2024 - Current
Administrative Assistant & Inside Sales
Wholesale Vinyl & Aluminum, Inc.
12.2021 - 12.2024
Personal Shopper
Shipt
07.2021 - 11.2021
Personal Shopper
Instacart
02.2021 - 11.2021
Administrative Assistant & Receptionist
David Arthur Consultants, Inc.
06.2016 - 03.2020
Sales Associate
T.J. Maxx
09.2014 - 07.2017
High School Diploma - undefined
Monroe High School
Graphic And Digital Design
Monroe County Community College
Liberal Arts
Monroe County Community College
Similar Profiles
Jared CoffeyJared Coffey
Sales Specialist at MJ ExteriorsSales Specialist at MJ Exteriors
CORY J McDIVITTCORY J McDIVITT
Painter/Blaster at MJ Painting Contractors CorpPainter/Blaster at MJ Painting Contractors Corp
Oleg BucharovOleg Bucharov
Senior Technician and Project Manager at MJ Electronic SolutionsSenior Technician and Project Manager at MJ Electronic Solutions
Mason MooreMason Moore
Soccer Referee at Kentucky Soccer Referee AssociationSoccer Referee at Kentucky Soccer Referee Association
Pau MuangPau Muang
Fruit Prep & Packaging Associate at Yummi SushiFruit Prep & Packaging Associate at Yummi Sushi