Rachel Hall
Pikeville
Summary
Experienced professional with a proven track record of supporting cross-functional teams and ensuring project success. Demonstrates expertise in strategic planning, critical thinking, and resource allocation. Recognized for adaptability, problem-solving skills, and fostering collaboration to drive positive and impactful outcomes. Proficient in optimizing processes and aligning initiatives with organizational objectives, effectively meeting the mission of the University.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
UPIKE - Tanner College of Dental Medicine
04.2023 - Current
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the program efficiently.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with the mission of the program and university.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Created UPIKE Pre-Dental Club for Undergraduate Students
- Assisted the Tanner College of Dental Medicine Program with accreditation.
- Assisted UPIKE with supplemental material for SACS -COC accreditation
- Compiled and wrote regulatory and contractual requirements and policies for TCDM to receive ADA Cerp for CE courses.
- Enhanced accreditation standards by thoroughly reviewing and analyzing program documentation.
- Communicated relevant project information to superiors and internal stakeholders.
- Developed comprehensive reports on accreditation status, identifying areas of improvement and facilitating continuous growth.
- Streamlined the accreditation process for improved efficiency and effectiveness with detailed project management.
- Coordinated site visits from external reviewers during the accreditation process, preparing materials and logistical arrangements as required.
- Collaborated extensively with faculty and administrators to establish cohesive strategies for achieving accreditation requirements.
- Organized a three hour collaborated CE seminar for TCDM, KYCOM, and KYCO.
Substitute Teacher, K-12
Pikeville Independent School
03.2022 - Current
- Monitored students K-12 to ensure assignments were completed when teachers were absent from work. Create classwork and assignments.
- Ensured the safety and well-being of each student was a priority
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted with the learning process by applying educational strategies that the teacher left for students
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student performance and provided feedback to inform instruction.
- Monitored student behavior and administered discipline as needed.
- Collaborated with other educators to plan and review instruction.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Sr. Administrative Support Specialist
Administrative Office of the Courts
11.2019 - 01.2021
- Schedule and setup strategy meetings for new defendants
- Planning and ordering equipment as needed
- Provide general administrative support including but not limited to typing, photocopying, processing incoming and outgoing mail, sending e-mail, faxes, filing, and transcribing, creating excel and updating excel spreadsheets and creating power-point presentations
- Organizes and maintains file system and files correspondence and other records
- Organizes, Codes, and approves all invoices from vendors
- Manage multiple calendars and coordinate new Arraignments with all Attorneys
- Creating, Reviewing, and Proficiently writing all Judgements
- Communicating with several outside Agencies to ensure accurate work data
- Assist with all Drug Court meetings and hearings
- Assigning orders for Special Judge Assignments and working with Judges in over sixteen counties in Eastern Kentucky
- Power Point Presentations for the State of Kentucky Judicial Conduct Committee
- New Hire paperwork
Sr. Administrative Assistant Construction
Appalachian Wireless
03.2019 - 11.2019
- Schedule and setup meetings for new cellular towers
- Assists in planning and ordering towers and equipment as needed
- Provide general administrative support including but not limited to typing, photocopying, processing incoming and outgoing mail, sending e-mail, faxes, filing, and transcribing, creating excel and updating excel spreadsheets and creating power-point presentations
- Organizes and maintains file system and files correspondence and other records
- Organizes, Codes, and approves all invoices from vendors
- Create PO’s from the budget for all outside vendors for cell tower locations
- Ensures department safety and always maintains professional standard
- Create the on-call schedules and time sheets for department employees
- Works with the FAA and the Kentucky Highway Department to finalize permits for new cell site construction
- Set up new accounts for construction vendors
Financial Representative/Adjuster
Ameritas
08.2018 - 01.2019
- Perform investment evaluations, introducing clients to investment strategies and working to develop financial plans
- Sell and Cold Call for Annuities, Insurance, and Retirement policies
- Service all customer claims
- Adhere to operating standards and best practices
- Created group insurance coverage for large and small business needs
- CONTRACT EMPLOYEE
Employee Health Coordinator
PMC
07.2016 - 06.2018
- Facilitated the claims process for worker’s compensation injuries
- Investigated the scene, accident and injury, documenting with photographs
- Entered claims into outside sourcing agent system (ICE) to get claim approved or denied by Kentucky state workers compensation program
- Gathered statements from injured employee and all witnesses
- Arrange appointments and treatments follow up with injury
- Assisted with the reconciliation of the Worker’s Compensation bill
- Communicated with directors and supervisors to meet the needs of the employee that was injured
- Discussed changes that may need to be made to prevent future accidents
- Reported yearly accidents and injuries to OSHA and printed out yearly mandated OSHA material
- Gathered and organized all worker’s compensation files for upcoming lawsuits and occasionally attend the depositions
- Assisted with drug screens for employees who return to work, reasonable cause, or new hires
- Maintained and created excel spreadsheets to track injury data
- Entered and pulled data from PeopleSoft and the physician’s portal
- Created power-point presentations for Infection Control Committee and Safety Committee
Sr. Administrative Assistant
EQT
05.2009 - 04.2016
- Updated and created advanced spreadsheets in excel
- Performed data analysis, Oil Haul calculations, paid vendors
- Managed payroll for 100 plus employees
- New Hire Orientation
- New Hire Paperwork
- Performed duties such as answering phones, filing, writing memos, scheduling meetings, creating power-point presentations for Human Resources, booking hotels, arranging transportation, and clearing monthly AEP accounts
- Worked closely with fleet and ARI to maintain company vehicle and track ATV maintenance and charges
- Assisted with daily operations to maintain a safe working environment
- Coordinated with Cintas Corp to ensure all employees FR clothing was in working condition
- Managed Verizon and Appalachian Wireless cellular accounts and resolved cellular device issues and maintain cost
- Worked with contractors to establish new accounts
- Allocated expenses in the budget
- Coordinated Bid Meetings for Contractors with the Corporation
Education
Ph.D. - Educational Leadership And Management
University of Cumberlands
12-2026
Master of Arts - Education (MAT)
University of Cumberlands
03.2025
MBA - Project Management
University of Cumberlands
12-2023
Bachelor of Arts -
Eastern Kentucky University
01-2021
Kentucky State Licensed Health, Life, Property and Casualty -
Commonwealth School of Insurance
08.2018
Skills
- Analytical Problem-Solving
- Precision in Task Execution
- Strategic Development
- Team Leadership
- Strong Organizational Skills
- Flexible Mindset
- Positive Team Facilitator
- Budget Management
Timeline
Administrative Assistant
UPIKE - Tanner College of Dental Medicine
04.2023 - Current
Substitute Teacher, K-12
Pikeville Independent School
03.2022 - Current
Sr. Administrative Support Specialist
Administrative Office of the Courts
11.2019 - 01.2021
Sr. Administrative Assistant Construction
Appalachian Wireless
03.2019 - 11.2019
Financial Representative/Adjuster
Ameritas
08.2018 - 01.2019
Employee Health Coordinator
PMC
07.2016 - 06.2018
Sr. Administrative Assistant
EQT
05.2009 - 04.2016
Kentucky State Licensed Health, Life, Property and Casualty -
Commonwealth School of Insurance
Ph.D. - Educational Leadership And Management
University of Cumberlands
Master of Arts - Education (MAT)
University of Cumberlands
MBA - Project Management
University of Cumberlands
Bachelor of Arts -
Eastern Kentucky University
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