Rachel Jude
Tomahawk
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology (GDIT)
04.2022 - Current
- Take in-bound calls
- Know knowledge of computer functions
- Provide knowledge that is available
- Answer general information questions that client may have
- Provide customer service experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Caregiver
Village Caregiving
05.2021 - 04.2022
- Monitor patients, assist with taking medication
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assist patients with errands, and appointments
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
SRNA (State Registered Nurse Aide)
Martin County Health Care Facility
04.2019 - 10.2020
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Attended to patients within the facility, continuously checking on needs and maintaining high standards of patient care.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Responded to patient alarms and needs-assessment requests to identify the course of treatment.
- Documented patient intake and dietary requirements and assisted with feeding.
Store Manager
The Blessed Bumpkin
05.2018 - 08.2018
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
- Assisted customers with finding items they were looking for.
- Operated a cash register, and gave exact change and receipts to customers.
Cashier / Line Cook
KFC/ Taco Bell
11.2015 - 04.2017
- Helped customers find specific products, answering questions and offering advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved issues regarding customer complaints and escalated worsening concerns to the Manager for remediation.
Education
Some college, No degree - Biology (Pre-Pharmacy)
Alice Lloyd College
Pippa Passes, KY05.2019
Skills
- Patient relations
- Documentation procedures expert
- Monitoring fluids
- Grooming and bathing assistance
- Collecting vital signs
- Infection control procedures
- Calm and level-headed under duress
- Ability to defuse stressful situations
- Customer service
- Team management
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Data collection
- Meticulous and organized
- Organization and efficiency
- Recordkeeping and bookkeeping
- Multitasking ability
- Computer skills
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
General Dynamics Information Technology (GDIT)
04.2022 - Current
Caregiver
Village Caregiving
05.2021 - 04.2022
SRNA (State Registered Nurse Aide)
Martin County Health Care Facility
04.2019 - 10.2020
Store Manager
The Blessed Bumpkin
05.2018 - 08.2018
Cashier / Line Cook
KFC/ Taco Bell
11.2015 - 04.2017
Some college, No degree - Biology (Pre-Pharmacy)
Alice Lloyd College
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