Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rachel Njoora

Rachel Njoora

George Town,Grand Cayman

Summary

Self-motivated with vast experience in Customer Service and Cashier in large Retail chains. Adaptable and fits well in a team environment. Acquired Leadership and Supervisory skills with a high degree of integrity, transparency and accountability.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Domestic Helper

Ms. Joyce Oretimehin
07.2021 - Current

Perform domestic cleaning tasks like sweeping, vacuuming, and scrubbing counter tops

Laundry cleaning for the family and ironing

Assist with meals preparation

Assist with home-based tasks as needed

Affectionately care for a newborn to toddler

Venture outside the house to run errands

Business and Farming

Self Employed
10.2015 - 06.2021

Importing and selling Clothing and Shoes.

Commercial Rearing of Poultry for Eggs and Meat.

Supplying Eggs and Poultry Meat to various stores and restaurants.

Brooding and selling of day old chicks to poultry farmers.

Supervisor - Senior Cashier (HyperMarket)

Uchumi Supermarkets Limited
12.2006 - 09.2015

Oversee the Cashier staff and overall functions of the retail store.

Addressing Customer and Employee complaints or requests.

Ensuring all registers have the correct amount of cash float and change for cashiers.

Collecting after sales cash from cashiers and banking and daily reconciliation.

Safeguarding Company assets and training all cashiers.

Creating work schedules for cashiers.

Meet monthly Sales targets and was recognized severally.

Meet deadlines for daily reporting to Head Office.

Customer Service Attendant and Cashier

Uchumi Supermarkets Limited
01.1998 - 06.2006

Manage transactions with Customers using cash register.

Scan goods and ensure pricing is accurate.

Collect payments both cash and card.

Issue receipts, refunds and change.

Provided excellent and courteous customer service which is fair and friendly.

Met monthly KPI's.

Education

Associate of Arts - Human Resource Management

The Kenya Institute of Management
Nairobi, Kenya
06.2007

Associate of Arts - Business Management

The Kenya Institute of Management
Nairobi, Kenya
12.2006

Associate of Arts - Business Management

The Kenya Institute of Management
Nairobi, Kenya
06.2006

High School Diploma -

Muruguru Secondary School
Nyeri, Kenya
11.1993

Skills

  • Excellent Customer Service
  • Cash Handling and Management
  • Leadership Skills: Supervision and Team Leadership
  • Training other staff
  • Time Management
  • Excellent Communication and Interpersonal skills
  • Self motivated and adaptable to different environments
  • Integrity, Accountability and Transparency
  • Entrepreneurship skills
  • Problem Solving and Decision Making
  • Boosting Overall staff morale

Certification

Customer Service

Performance Management


Timeline

Domestic Helper

Ms. Joyce Oretimehin
07.2021 - Current

Business and Farming

Self Employed
10.2015 - 06.2021

Supervisor - Senior Cashier (HyperMarket)

Uchumi Supermarkets Limited
12.2006 - 09.2015

Customer Service Attendant and Cashier

Uchumi Supermarkets Limited
01.1998 - 06.2006

Associate of Arts - Human Resource Management

The Kenya Institute of Management

Associate of Arts - Business Management

The Kenya Institute of Management

Associate of Arts - Business Management

The Kenya Institute of Management

High School Diploma -

Muruguru Secondary School
Rachel Njoora